Open to opportunities

Shakeel Sheikh

@shakeelsheikh

Message

ServiceNow architect driving enterprise transformations across ITSM, ITOM, and IRM with measurable impact.

United States

Message

What I'm looking for

I seek senior roles where I can architect and lead ServiceNow transformations, drive platform governance, mentor teams, and align solutions with business goals.

I am a ServiceNow Architect with over 10 years of experience delivering enterprise-scale transformations across ITSM, ITOM, IRM, CMDB and Service Portal initiatives.

I have led end-to-end implementations, architected scalable integrations with IntegrationHub, REST/SOAP APIs and MID Server, and delivered CMDB and discovery improvements that increased data integrity and incident response efficiency.

I focus on platform governance, performance optimization and user adoption—establishing best practices, CI/CD standards and mentoring teams to build long-term platform capability.

My background spans healthcare, finance and large-scale enterprise clients where I align ServiceNow capabilities to regulatory requirements and business priorities to maximize value.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Architect

Current

ClearEdge Technologies

Aug 2021 - Present (4 years 6 months)

Lead end-to-end ServiceNow architecture and delivery including ITOM, IRM, and advanced CMDB implementations, improving platform scalability, governance, and stakeholder confidence.

IRM REST APIs Service Portal

ServiceNow Architect

InnovateTech Solutions

Jun 2018 - Jul 2021 (3 years 1 month)

Architected and delivered ITSM, IRM, and custom App Engine solutions for healthcare and finance clients, improving CMDB health and reducing incident response times.

ITSM IRM Discovery Service Portal Mentorship

ServiceNow Lead Consultant

Tier44 Technologies, Inc

Mar 2015 - May 2018 (3 years 2 months)

Led enterprise ServiceNow implementations across ITSM, CMDB, and Performance Analytics and delivered complex integrations with Azure, SCCM, and SAP to improve data accuracy and compliance readiness.

Integration Azure SCCM SAP CI CD Performance Analytics

ServiceNow Engineer

BrightLayer IT

Jan 2013 - Feb 2015 (2 years 1 month)

Developed and maintained ITSM modules and CMDB configurations, supported legacy migrations, and built business rules and client scripts to automate incident, request, and change processes.