Shakeel Sheikh
@shakeelsheikh
ServiceNow architect driving enterprise transformations across ITSM, ITOM, and IRM with measurable impact.
What I'm looking for
I am a ServiceNow Architect with over 10 years of experience delivering enterprise-scale transformations across ITSM, ITOM, IRM, CMDB and Service Portal initiatives.
I have led end-to-end implementations, architected scalable integrations with IntegrationHub, REST/SOAP APIs and MID Server, and delivered CMDB and discovery improvements that increased data integrity and incident response efficiency.
I focus on platform governance, performance optimization and user adoption—establishing best practices, CI/CD standards and mentoring teams to build long-term platform capability.
My background spans healthcare, finance and large-scale enterprise clients where I align ServiceNow capabilities to regulatory requirements and business priorities to maximize value.
Experience
Work history, roles, and key accomplishments
Senior ServiceNow Architect
ClearEdge Technologies
Aug 2021 - Present (4 years 6 months)
Lead end-to-end ServiceNow architecture and delivery including ITOM, IRM, and advanced CMDB implementations, improving platform scalability, governance, and stakeholder confidence.
ServiceNow Architect
InnovateTech Solutions
Jun 2018 - Jul 2021 (3 years 1 month)
Architected and delivered ITSM, IRM, and custom App Engine solutions for healthcare and finance clients, improving CMDB health and reducing incident response times.
ServiceNow Lead Consultant
Tier44 Technologies, Inc
Mar 2015 - May 2018 (3 years 2 months)
Led enterprise ServiceNow implementations across ITSM, CMDB, and Performance Analytics and delivered complex integrations with Azure, SCCM, and SAP to improve data accuracy and compliance readiness.
ServiceNow Engineer
BrightLayer IT
Jan 2013 - Feb 2015 (2 years 1 month)
Developed and maintained ITSM modules and CMDB configurations, supported legacy migrations, and built business rules and client scripts to automate incident, request, and change processes.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from the University of the Punjab.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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