Open to opportunities

Iris Rendon

@irisrendon

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Customer service and enrollment specialist delivering first-contact client success.

United States

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What I'm looking for

I’m looking for a role where I can own client/resident support end-to-end, deliver first-contact resolution, and use my enrollment and sales experience to improve onboarding quality, communication, and customer satisfaction.

I’m a customer service and enrollment specialist with 8+ years of experience in client relations, sales, and operations support. I’m bilingual in English and Spanish, and I focus on resolving issues efficiently while building trust through clear, professional communication.

In my current role as a Resident Service Expert (Remote), I serve as the primary point of contact for residents and prioritize first-contact resolution. I use digital platforms and apps to provide timely updates, support satisfaction, and maintain a strong community reputation through responsive service.

Previously, I’ve owned the full enrollment process, verified eligibility, and maintained compliant client records while managing high-volume inbound and outbound calls. I also bring leadership from sales management—coaching teams, tracking performance, and ensuring compliance—so I can support both clients and operations with confidence.

Experience

Work history, roles, and key accomplishments

Current

Resident Service Expert

Current

Tricon Homes

Jan 2025 - Present (1 year 5 months)

Served as a primary point of contact for residents, resolving maintenance and service concerns with a focus on first-contact resolution. Provided timely updates through digital platforms while maintaining professional, responsive communication.

Customer Service Resident Support First Contact Resolutions Digital Communication Maintenance Coordination Customer Satisfaction Relationship Management

Enrollment Specialist

BrandRep

Jan 2023 - Jan 2025 (2 years)

Built and maintained client relationships by communicating service value and guiding clients through end-to-end enrollment and onboarding. Managed high-volume inbound and outbound calls, verified eligibility, and maintained accurate, compliant client records.

Client Enrollment Customer Relationship Management Eligibility Verification Outbound Calling Onboarding & Support

Enrollment Specialist

Ad IQ

Jan 2022 - Jan 2023 (1 year)

Enrolled clients into marketing platforms while ensuring accuracy and completeness of submitted information. Created and optimized Google Business Profiles, managed Facebook/Instagram setup, and collaborated with marketing teams to meet enrollment goals.

Client Enrollment Google Business Profile Social Media Setup Facebook Instagram Data Quality

Front Desk Receptionist

JLE Property Management

Jan 2021 - Jan 2022 (1 year)

Handled tenant communications for rent, applications, and property details while processing rental applications, lease agreements, and payment tracking. Maintained records in Google Sheets and supported marketing through Zillow and social media, including appointment scheduling.

Tenant Communication Lease Administration Payment Tracking Google Sheets Property Marketing Appointment Scheduling Administrative Support

Sales Manager

Metro By T-Mobile

Jan 2014 - Jan 2022 (8 years)

Led daily operations, including staff scheduling and sales performance tracking. Trained and coached team members to exceed targets, completed performance evaluations, and ensured compliance with company policies and customer service standards.

Sales Operations Team Leadership Staff Scheduling Coaching Sales Targets Customer Service Policy Compliance