CMCrystal Malfavon
@crystalmalfavon
Results-driven professional with expertise in customer service and sales.
United StatesWhat I'm looking for
I am a self-motivated and results-driven professional with extensive experience in customer service, sales, and property management. My career has been marked by exceptional communication skills and a proven ability to manage remote operations effectively. I leverage technology to streamline processes, exceed team objectives, and deliver exceptional results. My bilingual proficiency in English and Spanish allows me to communicate effectively with diverse teams and clients, enhancing client relationships and satisfaction.
Throughout my career, I have excelled in client retention and satisfaction across multiple industries. At Greystar, I managed 15-20 apartment leases monthly, while at Mile High Mobile Homes, I closed 8-10 home sales per month. My expertise in Fair Housing regulations and lease management has enabled me to increase occupancy rates through innovative marketing strategies. I am committed to delivering patient-focused solutions, as demonstrated during my tenure at Denver Health, where I managed patient inquiries and ensured compliance with healthcare standards.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Foundever
Oct 2023 - Present (1 year 8 months)
Provide excellent customer service in a high-volume call center, managing client inquiries and resolving issues efficiently. Consistently exceeded performance benchmarks, demonstrating adaptability and a proactive approach in a remote environment.
Sales Representative
Mile High Mobile Homes
Oct 2020 - Sep 2023 (2 years 11 months)
Closed 8-10 home sales monthly, generating substantial revenue growth and fostering client satisfaction. Managed listings, drafted contracts, and negotiated terms for efficient transaction processes.
Patient Service Representative
Denver Health
Sep 2023 - Sep 2023 (0 months)
Assisted patients with appointments, billing inquiries, and insurance claims, ensuring high satisfaction ratings. Maintained HIPAA compliance while addressing patient concerns and processing documentation accurately.
Leasing Professional
Greystar
Apr 2021 - Sep 2022 (1 year 5 months)
Top leasing agent, managing 15-20 leases monthly and boosting occupancy through market analysis and effective marketing strategies. Ensured compliance with Fair Housing regulations and facilitated seamless client onboarding processes.
Assistant Manager
RHP Properties
Jul 2018 - Oct 2020 (2 years 3 months)
Oversaw daily operations, including rent collection, invoicing, and tenant relations, ensuring regulatory compliance and satisfaction. Enhanced customer service practices to improve tenant retention and reduce complaints.
Education
Degrees, certifications, and relevant coursework
Arapahoe Ridge High School
High School Diploma, General Education
2011 - 2015
Completed high school education with a focus on developing foundational skills in communication and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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