Candi Ochoa

I am a bilingual member engagement specialist with strong marketing and resident-care experience, known for reliability, organization, and the ability to multitask effectively.

I have experience making and receiving high volumes of member and resident calls, completing eligibility screenings, troubleshooting technical issues, and guiding people through processes to access benefits and services.

In marketing and operations roles I managed online rental listings, created content and templates, handled email reporting, and documented procedures and how-tos to streamline work across teams.

I have trained and mentored new hires, dispatched and tracked maintenance and service requests, and consistently worked both independently and within teams to resolve escalations and improve member/resident outcomes.