Fatima Ventura

Met with clients for consultations and assisted with pre-qualifications and home tours. Provided customer support to clients and prospects, resolving purchase inquiries and concerns. Managed property listings and contracts, facilitating successful transactions.

Built and maintained strong relationships with partner portfolios through property visits, training sessions, and consistent communication. Delivered presentations, supported partner training, and provided marketing materials to enhance partner engagement and brand alignment. Managed follow-ups, handled emails and calls, and maintained accurate Excel reports to support operations and performance t

Handled inbound calls to verify dental insurance coverage, deductibles, and service dates for customers. Assisted customers in locating in-network providers based on their coverage and service needs. Logged all customer interactions and verification details accurately in the system for record-keeping.

Processed an average of 30+ lease applications monthly, including verifications and screenings. Conducted resident trend analysis to support leasing strategy updates and occupancy forecasting. Collaborated with property management to prepare leasing reports and monitor renewals, playing a key role in maintaining a 95% occupancy rate across multiple floor plans.

Supported daily operations and lease compliance for a 500+ unit community. Coordinated closely with the property manager on audit preparation and documentation strategies. Helped reduce resident turnover by implementing proactive communication strategies.

Conducted detailed employment verifications and ensured 100% documentation compliance. Assisted in preparing leasing performance summaries for management reviews. Surpassed leasing goals for three consecutive months by 15%+ through optimized applicant follow-up.

Assisted in data tracking for rental payments and financial records. Processed documentation for new and renewing tenants while maintaining policy compliance. Contributed to maintaining consistent occupancy and reducing application processing delays.

Handled inbound and outbound calls in both English and Spanish to assist borrowers and verify insurance coverage with agents and companies. Navigated multiple insurance portals and coding systems to resolve loan issues efficiently. Achieved Level 6 in insurance coding, enabling removal of loans without lapses in coverage.

Completed a Real Estate Certification program at Champions School of Real Estate in 2022. This certification equipped me with the necessary knowledge and skills for a career in real estate.

Obtained a High School Diploma from Irving High School in 2014. This foundational education provided a strong base for further professional development.