Britney Williams

I’m a customer service professional with 8+ years of experience supporting customers in high-volume call centers, retail, hospitality, and leasing environments. I handle 70+ inbound calls daily, resolve escalated concerns, and maintain 95%+ data accuracy while consistently exceeding quality and performance goals.

At Red Lobster, I delivered exceptional guest experiences for 100+ guests per shift, using strong communication and problem-solving to de-escalate concerns and reduce complaints. I also earned recognition through high customer ratings, while training and mentoring 15+ new employees on service standards, communication techniques, and operational procedures.

At David’s Bridal, I managed 70+ inbound customer calls daily for billing, account updates, service requests, and general inquiries. I used CRM platforms and Excel to document interactions and keep records accurate, scheduled 20+ customer appointments weekly, and de-escalated challenging situations through active listening—driving positive feedback and high satisfaction.

I’ve also strengthened my customer-focused sales and service approach through leasing and retail roles, including managing 200+ customer inquiries weekly across phone, email, and in-person communication. Across roles, I’ve built a reputation for customer retention, onboarding, appointment scheduling, and dependable documentation—powered by tools like RentCafe, POS systems support, and Microsoft Excel.