Imran Ahmed

Plan, supervise and support the reservation team to achieve customer satisfaction and surpass annual revenue targets; provide training, reconcile accounts receivable, and streamline reservation/ticketing processes to reduce wait times.

Implemented sales strategies to maximize short- and long-term revenue, supervised counter staff, handled corporate queries and group/FIT ticketing, and reconciled accounts receivable to improve sales yield.

Contributed to QR sales strategy to maximize revenue and reduce cost of sale, developed tactical sales and marketing activities for trade partners and corporate accounts, and provided market intelligence to drive revenue opportunities.

Planned and supervised reservation team to meet revenue targets and customer satisfaction, resolved complex ticketing issues, trained staff on fares/offers, and managed mishandled passenger cases to reduce complaints.

Handled domestic, international and zonal fare calculations, interlining, refunds and SPA/MCOs; reviewed pricing data and supported sales/marketing with proposals to optimize sales and profitability.

Supervised counter staff to ensure accurate ticketing and fare knowledge, improved sales yield, reconciled accounts receivable, and enforced company policies to prevent discrepancies.

Managed corporate sales, marketing and passenger handling including manual and e-ticketing, tele-sales and travel agent relations to drive revenue and customer service.

Completed a Master of Business Administration with a focus on marketing.