Open to opportunities

Virginia Gonzalez

@virginiagonzalez

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Dynamic tourism professional with 15 years of international experience.

Spain

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dynamic and results-driven Tourism graduate with over 15 years of international experience in the tourism and customer service sectors. My career has taken me across Spain, the United Kingdom, Argentina, Uruguay, and Canada, where I have honed my skills in Customer Service, Sales, and Administrative Management. I am recognized for my ability to streamline processes, improve client satisfaction, and drive business growth in fast-paced, multicultural environments.

Throughout my career, I have demonstrated a strong capacity to manage and coordinate teams effectively. I am highly organized and detail-oriented, with a proven track record of enhancing operational efficiency through advanced Excel tools and administrative systems. Currently, I am expanding my technical skills through training in Excel Macros and VBA, which I believe will further enhance my ability to contribute to dynamic teams and tackle new challenges that foster both personal and organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Billing Administrative

Current

Cigna HealthCare International

Jan 2021 - Present (4 years 6 months)

Streamlined billing processes, ensuring 100% timely and accurate invoicing for healthcare services across international markets. Resolved complex discrepancies in claims and payments, enhancing client satisfaction and reducing errors by 15%.

Billing Invoicing Data Management Process Improvement Cross Functional Collaboration Confidentiality Microsoft Excel Customer Satisfaction

Receptionist

Hotel Silken Canada Palace

Jan 2018 - Present (7 years 6 months)

Managed guest check-ins and check-outs with a focus on personalized service, boosting guest satisfaction scores. Coordinated bookings and supported event organization, ensuring seamless execution of hotel functions.

Guest Service Hotel Operations Event Coordination Customer Satisfaction Problem Solving Communication Administrative Support Hospitality Management

Head Cashier

Zara

Jan 2015 - Present (10 years 6 months)

Supervised a team of 10+ cashiers, ensuring accurate transactions and exceptional customer service. Implemented new cashier training protocols that improved transaction speed and reduced errors by 25%.

Team Supervision Customer Service Training Development Conflict Resolution Retail Operations Performance Improvement Problem Solving Communication

Receptionist

Den Dental Surgery

Jan 2014 - Present (11 years 6 months)

Managed over 50 patient appointments daily, ensuring efficient scheduling and patient flow. Maintained accurate medical records, ensuring confidentiality and compliance with data protection regulations.

Scheduling Patient Management Medical Records Confidentiality Data Protection Customer Service Administrative Support Office Management Communication Problem Solving

Assistant Manager

Costa Coffee

Jan 2013 - Present (12 years 6 months)

Oversaw daily store operations, including inventory management, staff supervision, and customer service. Led a team of 15 staff members, improving team performance and customer engagement.

Inventory Management Staff Supervision Customer Service Team Leadership Sales Strategies Performance Improvement Conflict Resolution Training retail management

Receptionist

Courtland's Hotel

Jan 2012 - Present (13 years 6 months)

Handled guest services, reservations, and reception duties, contributing to a 15% improvement in guest satisfaction. Managed booking systems efficiently, ensuring smooth check-in/check-out processes.

Guest Service Reserving Reception Duties Customer Satisfaction Check Out Event Coordination Hospitality Communication Problem Solving

Office Manager - Travel Agent

Globalia, Halcon Viajes Travel Agency

Jan 1999 - Present (26 years 6 months)

Directed daily office operations, leading a team of 8 in sales and customer service. Developed and implemented sales strategies, resulting in a 20% revenue increase over three years.

Office Management Team Leadership Sales Strategies Customer Service Revenue Problem Solving Customer Retention Itinerary Design Administrative Management

Education

Degrees, certifications, and relevant coursework

University Rey Juan Carlos

Bachelor Degree, Tourism

Comprehensive coursework in tourism management, hospitality, and international travel operations. This program provided a strong foundation in the core principles of the tourism industry.

Liberty School

Certification, Travel Agent

Specialized training in travel planning, itinerary design, and client services. This certification enhanced practical skills for a career in the travel industry.

Stewardess School

Certification, Public Relations and Customer Service

Focused on effective communication strategies, customer service excellence, and conflict resolution. This program developed essential skills for public relations and customer-facing roles.