Tristan M
@tristanm
Senior corporate travel consultant with strong customer-focus, hospitality and operations experience.
SpainWhat I'm looking for
I am a senior corporate travel consultant with multi-year experience handling complex bookings, modifications and cancellations using Amadeus, delivering solutions via phone and email for a global clientele.
My background includes hospitality front-desk operations in a 4* hotel, business management running daily operations and P&L oversight in a London restaurant, and prior technical sales experience creating quotes with Sage.
I bring strong customer service, team leadership, and operational discipline, combined with language skills in French (native), English and Spanish, and proficiency in Excel, PowerPoint, Amadeus and Sage.
Experience
Work history, roles, and key accomplishments
Senior Corporate Travel Consultant
Express GBT
Jan 2022 - Jan 2025 (3 years)
Handled corporate travel bookings via Amadeus for American French-speaking clients, managed modifications, cancellations and complex itineraries via phone and email, improving client satisfaction and booking accuracy.
Business Manager
Tortilla Mexican Grill
Jan 2018 - Jan 2022 (4 years)
Oversaw daily operations and team coordination, managed P&L analysis, staff administration and compliance with working time and right-to-work regulations to maintain operational efficiency.
Technical Salesman
Approserv
Jan 2014 - Jan 2016 (2 years)
Analyzed technical customer needs and provided appropriate solutions, produced quotations using Sage Commercial Gestion and supported sales processes to close deals.
ACHotel Receptionist
Welcomed and checked guests in/out at a 4* Accor property, managed reservations, payments and guest complaints, and built guest loyalty through effective service and issue resolution.
Education
Degrees, certifications, and relevant coursework
Jean-Baptiste de la Salle
High School Diploma, Languages
Attended Jean-Baptiste de la Salle high school in Lyon; completed secondary education with language studies in French, English, and Spanish.
ISINSEEC Business School
Bachelor's degree, Business Administration and Economics
Studied business administration and economics at INSEEC Business School, focusing on business and management subjects.
BTEC Higher National Diploma
Higher National Diploma, Technical Industrial Sales
Completed a BTEC Higher National Diploma with a technical focus in industrial sales and technical commercial skills.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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