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@tristanm
Senior corporate travel consultant with strong customer-focus, hospitality and operations experience.
SpainI am a senior corporate travel consultant with multi-year experience handling complex bookings, modifications and cancellations using Amadeus, delivering solutions via phone and email for a global clientele.
My background includes hospitality front-desk operations in a 4* hotel, business management running daily operations and P&L oversight in a London restaurant, and prior technical sales experience creating quotes with Sage.
I bring strong customer service, team leadership, and operational discipline, combined with language skills in French (native), English and Spanish, and proficiency in Excel, PowerPoint, Amadeus and Sage.
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Work history, roles, and key accomplishments
Express GBT
Jan 2022 - Jan 2025 (3 years)
Handled corporate travel bookings via Amadeus for American French-speaking clients, managed modifications, cancellations and complex itineraries via phone and email, improving client satisfaction and booking accuracy.
Tortilla Mexican Grill
Jan 2018 - Jan 2022 (4 years)
Oversaw daily operations and team coordination, managed P&L analysis, staff administration and compliance with working time and right-to-work regulations to maintain operational efficiency.
Approserv
Jan 2014 - Jan 2016 (2 years)
Analyzed technical customer needs and provided appropriate solutions, produced quotations using Sage Commercial Gestion and supported sales processes to close deals.
ACWelcomed and checked guests in/out at a 4* Accor property, managed reservations, payments and guest complaints, and built guest loyalty through effective service and issue resolution.
Degrees, certifications, and relevant coursework
High School Diploma, Languages
Attended Jean-Baptiste de la Salle high school in Lyon; completed secondary education with language studies in French, English, and Spanish.
ISBachelor's degree, Business Administration and Economics
Studied business administration and economics at INSEEC Business School, focusing on business and management subjects.
Higher National Diploma, Technical Industrial Sales
Completed a BTEC Higher National Diploma with a technical focus in industrial sales and technical commercial skills.
Software and tools used professionally
SpainYou can contact Tristan and 90k+ other talented remote workers on Himalayas.
Message Tristan
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