Linda Soth

Welcome new customers, helping them to understand how best to work with us. Assist the sales team with the quote generation process, including pricing, configuration, and terms, ensuring compliance with company standards.

Managed cash collection and account reconciliation for debtors, contacting customers as directed by automated workflow and own judgment. Held or attended review meetings with key customers and internal stakeholders to discuss payment situations regularly.

Effectively managed service requests (tickets), ensuring customer requests were passed to the correct recipient. Prioritized, coordinated, and chased multiple tasks with team members, considering all applicable SLAs and SAP.

Organized physical files and controlled documentation, supporting partners in conference and event registrations. Executed all guest account processes revolving around departure, including payment processing.

Organized physical files and controlled documentation, supporting partners in conference and event registrations. Handled all incoming customer calls and requests.

Managed customer experience for a social media posting service catering to small to medium-sized businesses. Ensured customer satisfaction and engagement with the platform.

Served customers at a high-quality tourist merchandise shop in the city center, attending to international customers. Managed daily inventory and cashflow.

Developed and implemented an operation-specific registration strategy for a London-based cosmetics company. Assisted in the development of appropriate registration strategies and methodologies.

Maintained complete knowledge of and complied with all departmental policies/service procedures/standards. Resolved guest complaints, ensuring guest satisfaction.

Managed employee travel and accommodation, and staff records, ensuring compliance with local legislation. Acted as a single point of contact for external and internal stakeholders for all HR-related inquiries.

Completed a program focused on hotel reception management, gaining essential skills for front desk operations and guest services.

Grade: B2

Undertook studies in the Spanish language, achieving a B2 level of proficiency. Developed strong communication skills in Spanish.

Obtained a Bachelor's degree with a focus on business strategy and entrepreneurism. Gained comprehensive knowledge in developing and implementing business strategies.