Open to opportunities

Divya Manji

@divyamanji

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Multilingual sales and customer operations specialist driving revenue growth.

Spain

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What I'm looking for

I seek a customer-facing sales or operations role where I can drive revenue via outbound outreach, mentor teams, use CRM/PMS tools, and work in an international, collaborative environment focused on growth.

I am a multilingual Sales & Customer Operations Specialist with over eight years' experience across five-star hospitality, aviation, and international business development. I combine a hunter mindset for outbound lead generation with strong leadership and problem-solving skills developed as a Front Office Supervisor, and I am practiced in CRM-driven outreach and advanced Property Management Systems.

Recently I completed a Master’s in Sales Development and during an SDR internship I booked 13 qualified meetings in two months while managing US and European outreach using HubSpot and Slack. I consistently deliver operational excellence—from reservations and revenue upselling to team training and complex complaint resolution—while communicating fluently in English, Spanish, and Hindi.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Backpacks Travel

Oct 2025 - Dec 2025 (2 months)

Spearheaded outbound outreach to US and European travel agencies and scheduled 13 qualified meetings within two months, independently leading agency meetings in the CEO's absence.

Outbound Outreach Scheduling Sales Outreach Market Research Slack Pipeline Management

Front Office Supervisor

The Eliott Gibraltar

Jan 2024 - Jul 2025 (1 year 6 months)

Managed end-to-end reservations and supervised front office operations, trained staff, and coordinated departments to ensure service availability and high guest satisfaction.

Opera PMS Team Leadership Training Guest Relations Upselling Administrative Coordination

Customer Service Associate

Adda Indian Eatery & Krave Burger

Dec 2022 - Mar 2023 (3 months)

Delivered front-end customer service and timely order management while learning kitchen operations and applying hospitality experience to improve guest satisfaction.

Customer Service Order Management Food Service Conflict Resolution Teamwork Time Management

Reservations Executive

Sunborn Hotel & Resorts

Aug 2018 - Dec 2022 (4 years 4 months)

Executed check-in/out, billing and inventory management, resolved complex guest complaints, and supported revenue through upselling using advanced Opera PMS skills.

Opera PMS Check Out Billing Revenue Growth Upselling

Guest Relations Executive

The Grand Bhagwati Hotel

Jan 2016 - Jan 2018 (2 years)

Handled VIP guest services and high-pressure complaint resolution, improving guest satisfaction through proactive problem-solving and teamwork.

Guest Service Customer Relations Team Collaboration

Cabin Crew

Jet Airways

Apr 2015 - Sep 2015 (5 months)

Ensured passenger safety and comfort through safety demonstrations and service delivery, developing adaptability and onboard conflict resolution skills.

Passenger Safety In Flight Service Conflict Resolution Time Management Customer Care