Open to opportunities

Alejandro Casabiel De Bilbao

@alejandrocasabieldeb

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Sales and business development leader with over 20 years of experience.

Spain

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and drive growth in a dynamic environment, focusing on team collaboration and innovative strategies.

I am a seasoned sales and business development leader with over 20 years of experience in international markets. My expertise lies in team management, sales growth, and customer retention through data-driven strategies and digital transformation. Throughout my career, I have successfully worked with multinational companies across Europe, the U.S., and Latin America, achieving significant improvements in KPIs, customer satisfaction, and market expansion.

In my recent role as Sales & Business Development Manager at Follow the Camino, I led a multinational sales team and implemented data-driven strategies that improved KPIs by 30%. I am passionate about developing and executing communication strategies that enhance customer satisfaction and drive sales growth. I am now seeking to leverage my leadership and commercial strategy expertise to contribute to the growth of the Iberian market.

Experience

Work history, roles, and key accomplishments

Sales & Business Development Manager

Follow the Camino

Apr 2024 - Jul 2024 (3 months)

Led a multinational sales team, implementing data-driven strategies and optimizing CRM to improve KPIs by 30%. Developed communication strategies that increased customer satisfaction by 20% and expanded the customer base by 35%. Designed sales campaigns that boosted annual revenue by 7%.

Sales Management Data Analysis Team Leadership Communication Strategy KPI’S Revenue Customer Satisfaction Campaigns

Learning & Development Senior Advisor

Dell Technologies

Mar 2022 - Jul 2023 (1 year 4 months)

Managed the Alumni Council and designed data-driven training programs that increased knowledge retention by 30%. Optimized digital communication channels to enhance training participation by 30%.

Digital Communication Knowledge Retention Team Management Data Analysis Program Optimization Stakeholder Engagement Leadership

Customer Service Manager

Dell Technologies

Sep 2017 - Apr 2022 (4 years 7 months)

Managed an international customer service team, optimizing processes and response times. Implemented KPI-driven strategies that increased customer retention by 20% and maintained customer satisfaction levels above 85% for six consecutive periods.

Process Optimization KPIs Team Leadership Customer Retention Digital Roadmap

Operations Supervisor

Allegro Tours FCM Travel Solutions

Mar 2016 - Sep 2017 (1 year 6 months)

Supervised the corporate sales team, optimizing operations and improving sales efficiency by 20% through monitoring and quality control. Enhanced incentive programs and operational workflows, increasing profit margins by 10%.

Optimization Quality Control Sales Efficiency Team Coordination Corporate Sales Leadership

Key Account Manager

Amadeus

Jun 2013 - Oct 2015 (2 years 4 months)

Managed key B2B accounts, strengthening long-term business relationships and increasing client retention by 25% through data-driven strategies. Expanded the customer portfolio by 25% through upselling initiatives.

Account Management B2B Data Driven Upselling Relationship Building Sales Strategy Customer Engagement Business Development

Sales Representative

American Airlines

Feb 2009 - May 2013 (4 years 3 months)

Managed small and medium-sized accounts, developing marketing strategies that increased brand recognition by 25%. Led tourism promotion projects that boosted revenue by 15%.