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Mario User

@mmanceraflores

Travel and hospitality operations specialist with a focus on customer satisfaction.

Spain
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a self-motivated professional specializing in travel and hospitality operations, with a proven track record in tourism, sales, and customer service. My expertise lies in exceeding KPIs and delivering operational efficiency, which has allowed me to onboard over 50 partners each month at Expedia Group, consistently meeting live listing targets.

Throughout my career, I have demonstrated a commitment to optimizing partner onboarding processes and driving customer satisfaction. I have successfully managed content updates with 100% accuracy and resolved extranet access issues, enhancing functionality and improving partner relations. My role as a Salesforce Champion during the Lightning rollout exemplifies my dedication to continuous improvement and knowledge-sharing within teams.

Experience

Work history, roles, and key accomplishments

EG

Lodging Service Associate

Expedia Group

Jun 2020 - Feb 2024 (3 years 8 months)

Onboarded over 50 partners monthly, ensuring live listing targets were consistently met. Managed content updates with 100% accuracy and handled finance inquiries to ensure smooth operations. Resolved connectivity issues, enhancing functionality and customer satisfaction.

NE

Tourist Information & Sales Assistant

Neoturismo

May 2014 - Oct 2014 (5 months)

Managed sales and customer advice while performing administrative tasks. Handled stock control and cash operations effectively.

Education

Degrees, certifications, and relevant coursework

AL

Adecco Consulting & Learning

Sustainable Development and Environmental Management, Environmental Management

2024 - 2025

Participated in a 100-hour course on Sustainable Development and Environmental Management, focusing on sustainability practices in business.

QS

Quiero Languages Group SL

Client Service Executive, Client Services

2014 - 2016

Worked as a Client Service Executive, acquiring and advising clients for study trips, enhancing skills in customer service and sales.

IT

InterContinental Edinburgh The George Hotel (work-based training)

Work placement / training, Hospitality

2012 - 2014

Worked as Food & Beverage Assistant preparing and serving meals, setting and cleaning tables, and preparing suites for events.

EE

Escuela de Empresa

Superior course in Marketing and Market Research, Marketing

2011 - 2011

Completed a course in commercial and loyalty programmes, enhancing skills in customer retention and sales strategies.

AF

Aclaria Formación

Advanced course in Excel 2007, Information Technology

2011 - 2011

Completed an advanced course in Excel 2007, improving data management and analytical skills.

University Rey Juan Carlos logoUC

University Rey Juan Carlos

Bachelor's Degree, Tourism

2007 - 2010

Completed a Bachelor's Degree in Tourism, focusing on various aspects of the tourism industry including management and customer service.

University of Rey Juan Carlos logoUC

University of Rey Juan Carlos

Bachelor's Degree, Tourism

2007 - 2010

Completed a Bachelor's degree in Tourism covering tourism operations and distribution systems.

EE

Escuela de Empresa

Professional courses, Marketing / Commercial

Completed courses in commercial follow-up and loyalty programmes and a superior course in marketing and market research.

AF

Aclaria Formación

Short course, Information Technology / Office Skills

Completed advanced course in Excel 2007.

AL

AddEco Consulting & Learning

Short courses, Data & Sustainability

2025 - 2025

Completed short courses on Big Data Tools and Data Governance, and Sustainable Development and Environmental Management.

EC

Expedia Compass (training certificates)

Training certificates, Customer Service / Sales

2019 - 2021

Completed training in Excel, introducing online sales demos and calls, and managing stress at work.

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Mario User - Lodging Service Associate - Expedia Group | Himalayas