MUMario User
@mmanceraflores
Travel and hospitality operations specialist with a focus on customer satisfaction.
SpainWhat I'm looking for
I am a self-motivated professional specializing in travel and hospitality operations, with a proven track record in tourism, sales, and customer service. My expertise lies in exceeding KPIs and delivering operational efficiency, which has allowed me to onboard over 50 partners each month at Expedia Group, consistently meeting live listing targets.
Throughout my career, I have demonstrated a commitment to optimizing partner onboarding processes and driving customer satisfaction. I have successfully managed content updates with 100% accuracy and resolved extranet access issues, enhancing functionality and improving partner relations. My role as a Salesforce Champion during the Lightning rollout exemplifies my dedication to continuous improvement and knowledge-sharing within teams.
Experience
Work history, roles, and key accomplishments
Lodging Service Associate
Expedia Group
Jun 2020 - Feb 2024 (3 years 8 months)
Onboarded over 50 partners monthly, ensuring live listing targets were consistently met. Managed content updates with 100% accuracy and handled finance inquiries to ensure smooth operations. Resolved connectivity issues, enhancing functionality and customer satisfaction.
Lodging Partner Associate III
Expedia Group
Sep 2016 - Jun 2020 (3 years 9 months)
Provided operational support to the Market Management team, enhancing partner relations. Implemented policy updates and promotional campaigns, optimizing pricing strategies and room setups.
Client Service Executive
Quiero Languages Group SL
Dec 2014 - Jul 2016 (1 year 7 months)
Acquired and advised clients for study trips abroad, preparing budgets and invoices. Created content for the website and managed informational documentation.
Tourist Information & Sales Assistant
Neoturismo
May 2014 - Oct 2014 (5 months)
Managed sales and customer advice while performing administrative tasks. Handled stock control and cash operations effectively.
Food & Beverage Assistant
InterContinental Edinburgh the George Hotel
Feb 2014 - Feb 2014 (0 months)
Prepared and served meals, set and cleaned tables, and organized function suites for events, ensuring high standards of service.
Commercial Analyst CRM
NH Hotels
Apr 2011 - Jan 2012 (9 months)
Uploaded negotiated hotel rates and managed company data, providing support for international sales teams and resolving system errors.
Administrative Assistant
Sitel Iberica Teleservices S.S
Jul 2006 - Mar 2007 (8 months)
Provided support to HP customers and distributors, ensuring effective communication and resolution of inquiries.
Education
Degrees, certifications, and relevant coursework
Adecco Consulting & Learning
Sustainable Development and Environmental Management, Environmental Management
2024 - 2025
Participated in a 100-hour course on Sustainable Development and Environmental Management, focusing on sustainability practices in business.
Quiero Languages Group SL
Client Service Executive, Client Services
2014 - 2016
Worked as a Client Service Executive, acquiring and advising clients for study trips, enhancing skills in customer service and sales.
InterContinental Edinburgh The George Hotel (work-based training)
Work placement / training, Hospitality
2012 - 2014
Worked as Food & Beverage Assistant preparing and serving meals, setting and cleaning tables, and preparing suites for events.
Escuela de Empresa
Superior course in Marketing and Market Research, Marketing
2011 - 2011
Completed a course in commercial and loyalty programmes, enhancing skills in customer retention and sales strategies.
Aclaria FormaciĆ³n
Advanced course in Excel 2007, Information Technology
2011 - 2011
Completed an advanced course in Excel 2007, improving data management and analytical skills.
UCUniversity Rey Juan Carlos
Bachelor's Degree, Tourism
2007 - 2010
Completed a Bachelor's Degree in Tourism, focusing on various aspects of the tourism industry including management and customer service.
UCUniversity of Rey Juan Carlos
Bachelor's Degree, Tourism
2007 - 2010
Completed a Bachelor's degree in Tourism covering tourism operations and distribution systems.
Escuela de Empresa
Professional courses, Marketing / Commercial
Completed courses in commercial follow-up and loyalty programmes and a superior course in marketing and market research.
Aclaria FormaciĆ³n
Short course, Information Technology / Office Skills
Completed advanced course in Excel 2007.
AddEco Consulting & Learning
Short courses, Data & Sustainability
2025 - 2025
Completed short courses on Big Data Tools and Data Governance, and Sustainable Development and Environmental Management.
Expedia Compass (training certificates)
Training certificates, Customer Service / Sales
2019 - 2021
Completed training in Excel, introducing online sales demos and calls, and managing stress at work.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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