Open to opportunities

Ifeyinwa Mbanusi

@ifeyinwambanusi

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can handle customer inquiries across channels, support retention through upselling and follow-ups, and contribute to sales targets using CRM tools. I value fast-paced teamwork, clear goals, and strong communication.

I help businesses increase customer satisfaction, customer retention, and revenue by delivering exceptional Customer Support, Customer Service, Chat Support, Customer Success, Sales, Business Development, and Lead Generation. With 7+ years of experience, I specialize in Live Chat, Email Support, CRM, Customer Experience, Account Management, Client Relationship Management, SDR, BDR, Appointment Setting, Upselling, Cross-Selling, Problem Solving, Complaint Resolution, and Relationship Building. I increased company revenue by 30% through proactive customer engagement, consultative selling, and consistent follow-up while improving customer loyalty and repeat business. I thrive in fast-paced remote environments, collaborate effectively across teams, and use strong communication, empathy, and data-driven decision-making to resolve issues, convert prospects, and deliver seamless customer experiences that drive business growth.

Experience

Work history, roles, and key accomplishments

Sales & Customer Support Representative

Teco's Collection

Feb 2024 - Nov 2025 (1 year 9 months)

Managed customer inquiries across phone, email, chat, and social media while maintaining response time and customer satisfaction. Handled product recommendations, order processing, issue resolution, upselling, and maintained accurate customer and sales records.

Customer Support Customer Success Inbound & Outbound Sales Customer Retention Upselling Cross selling Complaint Resolution Order Processing Relationship Management CRM Management Email Support Live Chat Phone Support Social Media Support Sales Pipeline Management

Direct Sales Agent

First City Monument Bank (FCMB)

Jun 2019 - Aug 2020 (1 year 2 months)

Promoted banking products and services through direct customer engagement, generating leads and converting prospects into active clients. Educated customers on financial products and onboarding processes while maintaining accurate sales and customer records.

Direct Sales Customer Engagement Lead Generation Relationship Management Customer Onboarding Sales Closing Customer Retention Communication Skills Problem Solving

Class Teacher

Dalia Legendary School

Jan 2019 - Jun 2019 (5 months)

Managed communication, scheduling, and administrative tasks while supporting student engagement and organization. Developed multitasking and conflict-resolution skills applicable to customer-facing roles.

Administrative Support Scheduling Communication Skills Student Engagement Multitasking Conflict Resolution Problem Solving Time Management Attention To Detail

Class Teacher (Internship)

Adigrace Secondary School

Jun 2017 - Dec 2017 (6 months)

Assisted with classroom administration, communication, and record management. Demonstrated organizational and interpersonal skills in a structured environment.

Classroom Management Records Management Communication Skills Organization Interpersonal Skills

Class Teacher (Internship)

Government Day Secondary School

Nov 2016 - Jun 2017 (7 months)

Supported administrative coordination, student communication, and daily classroom operations. Strengthened problem-solving and customer-style communication through daily interactions.

Administrative Coordination Problem Solving Communication Skills Teamwork

Sales Personnel

Nourish Extra Fast Food

Jan 2015 - Jul 2015 (6 months)

Assisted customers with inquiries, payments, and product selection while maintaining a positive customer experience. Supported inventory monitoring and sales reporting activities to help maintain timely service and satisfaction.

Customer Support Customer Satisfaction Payment Support Product Selection Sales Reporting Professional communication Time Management Attention To Detail

Bank Teller Intern

Guarantee Trust Bank (GTBank)

Feb 2012 - Sep 2012 (7 months)

Assisted customers with banking transactions and account-related inquiries in a professional environment. Maintained transaction accuracy and supported front-desk customer service and administrative operations.

Customer Service Compliance Front Desk Support Administrative Support Attention To Detail

Sales & Customer Service Representative

Moonbeam Restaurant and Bar

Feb 2005 - Nov 2009 (4 years 9 months)

Provided customer service in a fast-paced environment by handling customer requests and resolving concerns. Processed transactions accurately and supported customer retention and order coordination.

Customer Service Customer Retention Transaction Processing Customer Engagement Problem Solving Attention To Detail Multitasking