Open to opportunities

Joshua Attah

@joshuaattah

Message

I resolve high-volume customer issues, build retention, and exceed KPIs across CRM, phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused remote role where I can resolve complex customer issues, strengthen retention, use CRM tools effectively, and contribute to a collaborative team that values service quality and measurable results.

At Consumer Opportunity LLC, I manage 130+ customer interactions each month across call and email channels, resolve complex inquiries, and consistently exceed KPIs as a top-performing call agent. I use Zendesk to maintain accurate case histories, improve follow-up, qualify leads, and identify upselling opportunities.

Across U.S. and Canadian customer-facing roles at Purolator and Brooklinen, I've delivered outbound B2B outreach, consultative support, and personalized sales service. I achieved 84% sales performance at Brooklinen and mentored and onboarded 20+ employees at Purolator while maintaining high-volume activity targets.

I'm motivated by turning difficult service interactions into lasting customer relationships through active listening, clear communication, complaint resolution, and reliable CRM record-keeping in remote teams.

Experience

Work history, roles, and key accomplishments

Current

Remote Call Agent

Current

Consumer Opportunity LLC

Dec 2023 - Present (2 years 8 months)

Managed 130+ customer interactions monthly, resolving inquiries and complaints across call and email channels. Maintained accurate records using Zendesk CRM and identified upselling opportunities.

Zendesk CRM Customer Service Complaint Resolution Upselling Lead Qualification Email Support Call Center Operations

Teller Officer

First City Monument Bank

Oct 2023 - Oct 2023 (0 months)

Provided banking services to customers, handling transactions and supporting customer inquiries.

Customer Service Banking Operations Cash Handling

Data Entry Expert

Chopexpress

May 2023 - May 2023 (0 months)

Performed data entry tasks, ensuring accuracy and efficiency in processing information.

Data Entry Accuracy Attention To Detail

Class Teacher & Asst. Communications Professional

Daniel Academy

Dec 2022 - Dec 2022 (0 months)

Taught classes and supported communications activities, contributing to educational and administrative functions.

Teaching Classroom Management

B2B Telemarketing Representative

Purolator Inc.

Jul 2019 - Aug 2021 (2 years 1 month)

Delivered outbound customer outreach and lead generation for B2B clients, scheduling qualified sales appointments. Mentored and onboarded 20+ new employees, maintaining accurate client records.

Telemarketing Lead Generation Outbound Calling Customer Service Mentor CRM Data Entry

Administrative & Travel Assistant

Kanimarts Global Logistics

Oct 2017 - Jun 2021 (3 years 8 months)

Coordinated international and domestic travel arrangements, including visa applications, flight bookings, and accommodations. Managed client scheduling and maintained accurate records using SAP and Concur.

Travel Coordination SAP Concur Customer Service Vendor Management Negotiation Calendar Management

Remote Sales Representative

Brooklinen

Dec 2019 - Sep 2020 (9 months)

Provided personalized customer service and recommended tailored product solutions, achieving 84% sales performance. Maintained accurate customer records and handled inquiries in real time.

Sales Customer Service CRM Problem Solving Conflict Resolution