Open to opportunities

Precious Umejiego

@preciousumejiego

Message

Customer support and telesales professional improving satisfaction and sales growth remotely.

Nigeria

Message

What I'm looking for

I’m looking for a remote Customer Support or Virtual Assistant role where I can handle inbound/outbound calls, resolve complaints, manage CRM, and support outreach—helping the team grow while delivering excellent customer experiences.

I’m a results-driven Sales and Customer Support professional with over 3 years of experience in customer service, telesales, marketing, and client relationship management. I’ve demonstrated a proven ability to exceed sales targets, resolve customer concerns efficiently, and improve customer satisfaction through strong communication and problem-solving skills.

In my roles, I’ve handled inbound and outbound calls, lead generation, appointment scheduling, and administrative support while maintaining accurate customer records using CRM tools. I’ve also supported marketing campaigns and used upselling and cross-selling strategies to drive measurable growth, and I’m now seeking a remote Customer Support or Virtual Assistant role to help businesses grow with excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Service Representative

Current

Prema Accessories

Oct 2024 - Present (1 year 9 months)

Increased sales revenue by 20% through client engagement and deal closing, and exceeded monthly sales targets by 25% through strategic follow-ups and outreach. Drove 30%+ sales growth within six months using upselling and cross-selling, while resolving customer inquiries and complaints and maintaining organized reporting and customer records.

Sales Client Relationship Management Follow up Deal Closing Upselling Cross selling Complaint Resolution Lead Generation CRM Software Documentation And Reporting

English & Literature Teacher (NYSC)

Seat of Wisdom Secondary School

Dec 2023 - Oct 2024 (10 months)

Developed lesson plans and delivered engaging classroom instruction, using interactive teaching methods to improve students' communication and critical thinking skills. Conducted assessments and provided feedback to support learning and performance.

Lesson Planning Classroom Instruction Student Assessment Feedback Communication Skills Time Management

Customer Service Representative

Jenny's Glow Skincare

Aug 2022 - Sep 2023 (1 year 1 month)

Provided personalized customer support to 1,200+ customers, improving satisfaction and driving positive reviews. Handled orders, payment processing, and delivery coordination, resolved customer complaints, and maintained organized customer records and documentation to support smooth online order fulfillment.