Chioma Rapu

I am a highly motivated and customer-focused professional with extensive experience in customer service, sales, and administrative support. My proven ability to build rapport with clients and resolve customer issues has significantly improved satisfaction rates in my previous roles. I am passionate about delivering exceptional service and fostering long-term relationships with customers.

In my recent position as a Customer Support & Sales Representative at Mpaying Hitech Networking Company, I provided exceptional support through various channels, leading to a 40% increase in customer retention and sales conversions. My role involved developing streamlined processes for handling inquiries, which improved efficiency and response times. Additionally, I have experience as a Virtual Assistant, where I managed customer interactions and created content that increased visibility and engagement.

With a strong background in sales and marketing, I have successfully enhanced demand and revenue for my employers. I possess excellent communication and problem-solving skills, allowing me to understand customer needs and offer tailored solutions. I am dedicated to continuous learning and adapting to new tools and technologies to improve my contributions.