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Ifeanyi Ezurike

@ifeanyiezurike

CRM Project Manager at William Everett, leading a Salesforce integration across 15 departments that lifted engagement 23%.

United States

Message

At William Everett, I lead delivery of a CRM integration across 15 departments, with more than 200,000 constituent records and 2,000+ users. Engagement rose 23% after launch.

I turn department leaders’ feedback into user stories, acceptance criteria and QA test plans. I also designed an internal status reporting platform using Entra ID, SharePoint Lists and Microsoft Graph, with AI-drafted monthly reports for directors.

As an independent AI Consultant, I designed and delivered the operations platform used by VitalTouch Health Network, an Illinois-licensed home care agency. It includes caregiver, client and caseworker portals, automated compliance-document checks, phone workflows and invoice automation.

I also build products, including Please Follow Up, an iPhone and web app that drafts networking follow-ups and watches for replies. My earlier work includes CRM technical support at William Everett and outreach targeting with population and geospatial data for Cook County 2020 Census.

Experience

Work history, roles, and key accomplishments

Current

AI Consultant

Current

Independent

Jan 2024 - Present (2 years 9 months)

Designed and delivered an operations platform for a licensed home care agency, including 145 screens, portals, and automated daily jobs. Connected to Microsoft 365 and automated invoices and compliance checks.

Microsoft 365 Entra ID SharePoint Quickbooks Twilio AI Automation Compliance Project Management

Current

CRM Project Manager

Current

William Everett

Mar 2022 - Present (4 years 7 months)

Led delivery of a CRM integration across 15 departments, 200,000+ constituent records and 2,000+ users; engagement rose 23% after launch. Ran requirements sessions and delivered internal status reporting platforms with AI-drafted reports.

Salesforce Microsoft Entra ID SharePoint Microsoft Graph Smartsheet Power BI Jira Requirements Gathering User Stories Test Planning Training Change Management

Current

Technology Chair and Board Member

Current

NFBPA Chicago

Aug 2020 - Present (6 years 2 months)

Lead technology for the Chicago chapter of the National Forum for Black Public Administrators.

Technology Leadership Board Governance Nonprofit Management

CRM Technical Support Analyst

William Everett

Oct 2020 - Mar 2022 (1 year 5 months)

Resolved CRM data and integration issues hands-on and configured environments alongside developers. Ran live training and webinars for non-technical users and fed usability findings into the release roadmap.

CRM Data Analysis Troubleshooting Training Webinars Release Management

Census Data Analyst

Cook County 2020 Census

Oct 2019 - Oct 2020 (1 year)

Used population and geospatial data to target outreach across Cook County. Oversaw funding and risk for 22 agencies and designed the grading scale that made grant decisions defensible.

Data Analysis Geospatial analysis Grant Management Risk Management