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Sri Reddy

@srireddy

I build reliable Salesforce CRM automation, data governance, and analytics for enterprise teams.

At CBRE, I administer Salesforce across Sales Cloud, Service Cloud, and Account Engagement for 600+ users, delivering enhancements with zero post-deployment defects.

I've built Flow automations that retired eight legacy processes, improved CRM data quality to 98%+ across 14M+ records, and increased adoption from 74% to 91% through training, dashboards, and change management.

Previously at NTT DATA, I supported Salesforce for 400+ users, reduced process errors by 40%, strengthened data governance, and delivered reporting that replaced five manual spreadsheets. I also build hands-on Data 360, Agentforce, and Power BI solutions.

Experience

Work history, roles, and key accomplishments

Current

Product Analyst - Salesforce CRM Admin

Current

CBRE

Jan 2025 - Present (1 year 8 months)

Administer Salesforce across Sales Cloud, Service Cloud, and Account Engagement for 600+ users, delivering 12+ enhancements with zero post-deployment defects. Architected Flow-based automations that retired 8 legacy processes and increased CRM adoption from 74% to 91%.

Salesforce Sales Cloud Service Cloud Account Engagement Flow Data Governance Deduplication User Training Change Management Reporting Dashboarding

Salesforce Administrator

NTT DATA

Mar 2021 - Dec 2023 (2 years 9 months)

Administered Salesforce across Sales Cloud, Service Cloud, and Experience Cloud for 400+ users, reducing process errors by 40% through Flow automation. Strengthened data governance and delivered executive dashboards that replaced 5 manual spreadsheets.