Open to opportunities

AGoss User

@agossuser

Message

Results-driven Salesforce Administrator optimizing CRM environments for large user bases.

United States

Message

What I'm looking for

I am seeking a role where I can lead Salesforce administration, improve processes through automation, mentor users, and drive measurable CRM outcomes.

I am a results-driven Salesforce Administrator with over nine years of experience optimizing Salesforce environments, leading cross-functional teams, and supporting 4,000+ end users across multiple orgs. I have a proven record of improving SLA response times, increasing self-service adoption, and reducing manual work through automation and well-executed data migrations.

I hold Salesforce certifications and collaborate closely with architects, developers, QA, and sales operations to troubleshoot production issues and deliver measurable business impact. I prioritize user onboarding, security architecture, and continuous improvement to ensure reliable, scalable CRM solutions that meet customer needs.

Experience

Work history, roles, and key accomplishments

Current

Certified Salesforce Administrator

Current

CRH

May 2016 - Present (9 years 7 months)

Managed three Salesforce environments for 4,000+ users, led onboarding and training, and implemented workflows that reduced manual data entry by 30% while increasing self-service article usage by 20%. Spearheaded CRM data migrations and maintained average case resolution time of 18 hours.

Salesforce Administration Workflows Data Migration CPQ Apex Visualforce LWC Gearset Jira

Population Health Program Consultant

Wellcentive

Nov 2012 - May 2016 (3 years 6 months)

Supported cloud-based population health solutions, guided 25+ clinicians through MIPS/PQRS attestation with 100% accepted submissions, and improved average quality measure scores by 12% across participating clinics.

Population Health MIPS PQRS Attestation Patient Outcomes Data Analysis