Looking for a job

Kristopher Hollen

@kristopherhollen

I build secure, maintainable Salesforce and Data Cloud platforms that unify customer data and automate business workflows.

United States

Message

I'm currently building customer data unification and Agentforce workflows at Leadership Institute, administering Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, and Data Cloud. I map customer data through Data Streams and DLO/DMO relationships to support identity resolution, unified profiles, calculated insights, segments, and activation paths.

Across Sertus Solutions, Point B, Werner Co., Thermo Fisher Scientific, AECOM, and Highmark, I've led Salesforce administration, consulting, architecture, and implementation work for enterprise and multi-client environments. I translate business processes into practical Salesforce designs spanning Flow, Lightning, reporting, security, integrations, and release delivery.

I build maintainable automation with Flow and Apex, troubleshoot data and integration issues, and apply least-privilege security through sharing, permission sets, CRUD/FLS, and restriction rules. My enterprise systems experience also connects Salesforce with SAP, JD Edwards, Snowflake, Power BI, Certinia, and Azure DevOps delivery practices.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Administrator

Current

Leadership Institute

Nov 2025 - Present (10 months)

Owns Salesforce administration across Sales Cloud, Service Cloud, Experience Cloud, and Health Cloud, configuring users, data, reports, dashboards, security, and platform enhancements. Mapped CRM and external customer information into Data Cloud and configured Agentforce workflows.

Senior Salesforce Administrator

Sertus Solutions / Sertus Partners

Dec 2023 - Dec 2025 (2 years)

Managed Salesforce administration for client environments, maintaining users, profiles, permissions, data, reports, dashboards, Lightning configuration, and business workflows. Reworked service and sales processes with Flow automation and reusable configuration.

Salesforce Sales Cloud Service Cloud Flow Lightning Visualforce Reports Dashboarding Data Management User Administration Agile SDLC

Senior Salesforce Consultant

Sertus Solutions / Sertus Partners

Oct 2020 - Dec 2023 (3 years 2 months)

Led discovery for Salesforce implementations and enhancement programs, documenting business processes, data needs, user access concerns, and technical constraints. Translated client requirements into Salesforce architecture spanning Sales Cloud, Service Cloud, Experience Cloud, Lightning, Flow, reporting, security, and integrations.

Salesforce Sales Cloud Service Cloud Experience Cloud Lightning Flow Visualforce Apex Reporting Security Integration SDLC Agile

Enterprise Architect

Point B

Jan 2020 - Sep 2020 (8 months)

Defined enterprise architecture for Salesforce and Certinia, clarifying system boundaries, data ownership, integration responsibilities, and reporting needs. Evaluated HR and business application integration requirements, mapping records and lifecycle events into Salesforce-oriented workflows.

Salesforce Certinia Enterprise Architecture Integration Data Modeling Agile SDLC

Senior Systems Administrator

Werner Co.

Sep 2018 - Sep 2020 (2 years)

Defined centralized customer-information architecture across Salesforce, SAP, JD Edwards, Snowflake, and Power BI. Led onboarding of global departments onto Salesforce, configuring Sales Cloud, Service Cloud, Experience Cloud, Flow, Lightning, Visualforce, reporting, and access patterns.

Salesforce SAP JDEdwards Snowflake Power BI Flow Lightning Visualforce Azure DevOps SDLC Agile

Systems Administrator III

Thermo Fisher Scientific

Oct 2016 - Sep 2018 (1 year 11 months)

Maintained Salesforce data, users, access, workflows, reports, and security settings across organizational instances. Implemented Salesforce functionality for new North American divisions, using Lightning Experience, Flow, configuration, and reporting.

Salesforce Lightning Experience Flow Configuration Reporting AppExchange Change Management Agile

Certified Salesforce Administrator / System Analyst

AECOM

Apr 2015 - Sep 2016 (1 year 5 months)

Administered a global Salesforce environment serving several thousand international users, maintaining data, reports, permissions, security controls, and configuration. Built declarative functionality with custom fields, custom objects, applications, workflow automation, and reports.

Salesforce Custom Fields Custom Objects Workflow Automation Reports Security Agile

Business Analyst / Certified Salesforce Administrator

Highmark / Highmark Inc.

Feb 2012 - Apr 2015 (3 years 2 months)

Gathered and analyzed requirements for Salesforce and AAD-related systems, translating business needs into database enhancements, reports, workflow changes, and administrator-ready implementation details. Evaluated Salesforce releases and new functionality while supporting Agile and HighJump project practices.

Salesforce Requirements Analysis Data Analysis Workflow Management Reports Agile