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Sravya Majeti

@sravyamajeti

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Salesforce Administrator & Business Analyst delivering end-to-end Salesforce solutions.

United States

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What I'm looking for

I’m looking to own Salesforce delivery end-to-end—configuration, integrations, and UAT—on client-facing projects. I want a team that values clean requirements, fast iterations, and measurable adoption improvements using Flows, Experience Cloud, and strong data practices.

I’m a Salesforce Administrator and Business Analyst with 6+ years of experience delivering end-to-end Salesforce solutions across implementation, enhancements, migrations, and client-facing projects. I focus on turning requirements into approved designs, then executing configuration and UAT for smooth adoption.

I’ve delivered 40+ enhancement and migration projects, including 30+ Payments Processing migrations and 3 Events setups. I lead full implementation work by configuring Salesforce Flows, Lightning Record Pages, and Experience Cloud sites, while managing time-and-materials delivery under tight deadlines.

My work consistently improves outcomes: I built feedback functionality that increased user feedback submissions by 30% and created in-app guidance that reduced onboarding time by 25% while increasing user adoption by 40%. I also developed and launched a Salesforce Survey solution to enable real-time feedback collection and analysis.

Beyond core administration, I strengthen operations with automation, reporting, and data management. I’ve reduced Average Handle Time by 40% using an interactive Screen Flow and lowered customer service call volume by 15% through an omnichannel platform and chatbot powered by knowledge articles.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Admin & BA

Current

Togetherwork

Jan 2024 - Present (2 years 4 months)

Delivered 40+ Salesforce enhancements and migrations, including 30+ Payments Processing migrations and 3 Events setups, ensuring seamless payment processing and event registration experiences. Led full implementations by configuring Salesforce Flows, Lightning Record Pages, and Experience Cloud sites and supporting UAT for client-facing releases.

Salesforce Flows Lightning Pages And Experience Cloud Fonteva UAT Testing Payments Processing Event Management Requirements Gathering

Salesforce Admin & BA

American Family Insurance

Jun 2021 - Dec 2023 (2 years 6 months)

Enhanced Salesforce user feedback and onboarding by building feedback functionality (30% more feedback submissions), in-app guidance (25% onboarding time reduction), and survey solutions for real-time feedback and decision support. Built reporting to track adoption and introduced automation via Flows, triggers, and rules to improve governance and user adoption.

Approval Processes Salesforce Flows Validation Rules Salesforce Surveys Einstein Analytics SOQL

Salesforce Administrator

Exa Data Solutions Inc

Oct 2019 - May 2021 (1 year 7 months)

Reduced average handle time by 40% by designing and implementing an interactive Screen Flow to streamline case management for customer inquiries. Implemented an omnichannel platform with chatbot functionality to reduce service call volume by 15% and migrated key legacy functions to Salesforce for address-change workflows.

Case Management Agile Scrum Requirements Gathering Data Migration