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Yusra Khan

@yusrakhan5

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I streamline CRM operations, data quality, sales enablement, and reporting across Salesforce and HubSpot.

United States

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What I'm looking for

I'm looking to streamline CRM processes, strengthen data quality, automate workflows, and enable sales teams through Salesforce, HubSpot, reporting, and practical training resources.

At EVERSANA, I manage CRM analytics and data quality initiatives in Salesforce, including record analysis, NPS survey data hygiene, GDPR-compliant contact cleanup, and a Power Automate workflow for expired-date management.

I create practical resources that help sales teams work more effectively, including Salesforce and Sales Navigator FAQ guides and a Salesforce research tool for accessible insights.

Previously at ONE10, I onboarded more than 50 sales team members to HubSpot, delivered CRM support and training, built reports for VPs, and maintained a weekly Sales Training Dashboard. I also supported NetSuite and HubSpot implementation and launched Service Hub for win/loss surveys and automated sales enablement.

My background also includes sales coordination at WNDYR and member services at Transform Co., where I supported HubSpot workflows, sales reporting, Confluence playbooks, Jira sprints, Zendesk tickets, client needs, and team training.

Experience

Work history, roles, and key accomplishments

Current

CRM Analyst & Analytics

Current

EVERSANA

Nov 2024 - Present (1 year 10 months)

Ensured Salesforce data integrity via record analysis and monitored data hygiene for the NPS Survey Project. Developed FAQ guides and a Salesforce research tool, implemented a Power Automate workflow, and led GDPR-compliant contact cleanup initiatives.

Salesforce Data Integrity Data Hygiene NPS Surveys Power Automate GDPR FAQ Development Research Tools

CRM & Sales Admin

One10

Oct 2022 - Oct 2024 (2 years)

Onboarded over 50 sales team members to HubSpot and provided CRM support, developing reports for VPs. Created a Sales Training Dashboard, assisted with NetSuite and HubSpot implementation, conducted training, automated workflows, and launched Service Hub for win/loss surveys.

HubSpot NetSuite CRM Sales Training Reporting Workflow Automation HUB Services Win Loss Surveys Sales Enablement

Sales Coordinator

WNDYR

Mar 2022 - Jul 2022 (4 months)

Established a collaborative workspace in Confluence with playbooks and managed tasks, deals, and notes in HubSpot. Generated sales metrics reports, created newsletters, utilized Slack, led sales team sprints in MURAL/JIRA, organized Gdrive, and distributed NDAs using DocuSign.

Confluence HubSpot Sales Metrics Slack Mural Jira Google Workspace Docusign

Solutions Specialist

Transform Co.

Apr 2020 - Feb 2022 (1 year 10 months)

Resolved account issues for members, including merging accounts, rewards, and login problems. Managed and updated tickets using Zendesk, escalated IT issues, acted as primary escalation contact, and communicated member feedback to the internal account team.

Zendesk CRM Ticket Management Escalation Management Account Resolution Communication Skills

Member Services Lead

Transform Co.

Oct 2018 - Mar 2020 (1 year 5 months)

Shared Shop Your Way details with clients, managed orders, and collected client data. Ensured consistent ordering across departments, developed event email templates, trained new team members, and addressed B2B client needs.

Client Management Order Management Data Collection email templates Training B2B

Education

Degrees, certifications, and relevant coursework

DePaul University

Bachelor of Arts, Communications

2014 - 2018

Grade: 3.8/4.0

Activities and societies: Classes Taken: Organizational Communications; Public Relations Writing; Marketing Public Relations; Essentials of Coaching; Social media for Video

Bachelor of Arts in Communications with a Public Relations Minor. GPA: 3.8/4.0.