Open to opportunities

Kalyan Inabathina

@kalyaninabathina

Message

I build Salesforce CRM and Agentforce solutions that automate service operations.

United States

Message

What I'm looking for

I'm looking to lead Salesforce business analysis and CRM delivery work where I can translate stakeholder needs into secure, scalable automation, Agentforce AI experiences, measurable service outcomes, and strong user adoption.

I've delivered Salesforce solutions for BridgeFlair and a Fortune 500 healthcare enterprise, spanning Sales Cloud, Service Cloud, Health Cloud, CRM Analytics, CPQ, integrations, security, and CI/CD. At BridgeFlair, I led an Agentforce Service Agent from discovery through production, automating approximately 90% of high-volume case types and reducing case-resolution time by 35%.

I translate stakeholder pain points into process maps, user stories, acceptance criteria, functional specifications, UAT plans, and scalable CRM workflows. I've also built 50+ dashboards and 80+ reports, integrated 5+ REST API endpoints, improved data quality and adoption, and led release readiness, training, and change management.

Experience

Work history, roles, and key accomplishments

Salesforce Business Analyst

BridgeFlair LLC

Mar 2025 - Jun 2026 (1 year 3 months)

Administered production Sales Cloud and Service Cloud, led a Financial Services CRM implementation, and shipped an Agentforce pilot automating ~90% of high-volume case types and reducing case resolution time by 35%.