Open to opportunities

ieasha Holliday

@ieashaholliday

Message

Customer service professional with strong phone etiquette and remote experience.

United States

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated customer service and call center professional with extensive remote work experience. My background includes client engagement and fundraising, where I have honed my skills in managing technical support calls and resolving customer concerns effectively. I pride myself on my strong phone etiquette and my ability to maintain detailed service records, ensuring that every interaction is professional and productive.

Throughout my career, I have demonstrated reliability and organization, particularly in my role as a Remote Student Fundraiser at Stephens College, where I successfully contacted alumni to encourage donations. My experience as a Customer Service Representative further solidified my ability to handle inquiries and complaints in a fast-paced environment. Currently, as an Assistant Store Manager, I oversee visual merchandising and provide exceptional customer service, training associates to meet sales goals and enhance customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Assistant Store Manager

Current

Carter's

Oversee visual standards, floor sets, and displays to maintain brand presentation. Provide exceptional customer service and resolve in-store concerns promptly. Train and supervise store associates on customer engagement and sales goals.

Visual Merchandising Customer Service Team Leadership Sales Training Retail Operations

Store Manager

Rue21

Jan 2019 - Dec 2020 (1 year 11 months)

Managed daily store operations, including sales, inventory, and staff supervision. Implemented strategies to improve customer satisfaction and achieve sales targets.

retail management Retail Management Inventory Control Sales Customer Service Staff Supervision

Remote Student Fundraiser

Stephens College

Oct 2014 - Nov 2015 (1 year 1 month)

Engaged in remote fundraising activities to support college initiatives. Successfully met fundraising targets through effective communication and outreach strategies.

Fundraising Communication Outreach Sales Data Entry

Clinical Technician Assistant

MU Health Hospital

Jan 2023 - Present (2 years 6 months)

Provided direct patient care in the pediatrics and neuroscience departments. Assisted medical staff with various procedures and ensured patient comfort and safety.

Patient Care Pediatrics Neuroscience Medical Assisting Healthcare

Customer Service Representative

Call Center

Jan 2014 - Present (11 years 6 months)

Handled inbound and outbound calls in a fast-paced environment. Assisted customers with inquiries, complaints, and technical troubleshooting. Documented calls and resolutions in customer service systems accurately.

Customer Service Technical Support Troubleshooting Data Entry Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Stephens College

Bachelor of Fine Arts, Fashion design

2011 - 2015

Completed a Bachelor of Fine Arts degree, focusing on core principles and advanced techniques within the field. Developed a strong foundation in artistic practices and critical analysis.