Shanice Thompson

I am a tech-savvy Customer Service Representative with over seven years supporting clients across technical, retail, sales, and administrative environments. I consistently resolve complex issues with professionalism and emotional intelligence, maintain detailed records, and follow escalation procedures to ensure timely outcomes.

I have experience coordinating onboarding support and internal communication, and I am adept with Zoom, Zendesk, Salesforce, data analysis, documentation, and interpersonal communication. My background includes remote freelance customer support, in-person product demonstration and retail sales, and merchandising roles where I built strong customer relationships and supported promotional activities.