HY Chin

Responsibilities:
- Lead the design and development of AI-powered internal tools, including the Pearl AI Assistant, leveraging GPT and large language models (LLMs) to enhance productivity and decision-making.
- Lead the end-to-end redesign of the seller violation handling process, ensuring compliance and improving operational efficiency.
- Design and implement internal CRM integration for Tokopedi

Responsibilities:
- Cooperate with the business teams to analyse complex e-commerce business requirements and translate them into product
design
- Collaborate seamlessly with cross-functional teams to deliver suitable technical solutions
- Define product strategic vision, design long-term roadmap and engage other teams to execute the vision
- Supervise and mentor 1 direct report to ensure smooth o

Responsibilities:
- Direct various-sized teams depending on the project (mostly 3) and foster smooth cross-functional collaboration
- Gather client’s requirements and analyse their business challenges to design the best solution
- Drive the project lifecycle and liaise effectively with stakeholders to meet clients’ expectations and budgets

Key Contributions / Career Highlights:
- Evaluate the Ta

Worked as Senior Consultant at Deloitte Consulting.

Responsibilities:
- Supervise and lead a team of 6 on the product management, from the procurement strategy development, inventory to the campaign design
- Organise engaging events, such as wine tasting, exhibition and global product launch campaign
- Analyse customers’ demands and monitor the market trend to identify suitable products to import
- Formulate plans to increase brand awareness and ov

Worked as Specialist at Drinks Wines & Spirits Co.,LTD..

- Set up digital marketing campaign like website and social network to focus on generating business links using Renren with Chinese importers and agents
- Delivered a final report for Raisetrade Ltd with findings as well as recommendations which received positive feedback and presented to the client in his headquarters

- Conducted research of the customer service centres of British Council in different countries in South East Asia and analysed their performance
- Delivered a final report to the British Council with proposed recommendations for improving the speed and delivery of customer services

- Created positive brand image and relationship with the public by investigating marketing research results and diagnosed improvements for next financial year
- Created new spreadsheet for monitoring budget and spending for marketing department which is still used today
- Presented final business report and 10 minute PowerPoint presentation to 15 professionals

Developed effective negotiation skills with student and the department to achieve the best satisfaction in the department

Pursued a BSc (Hons) in Operations Management with a focus on Management Science.