Farhana Fadillah

Supported AI governance initiatives by assisting data acquisition, safety research, and regulatory compliance assessments; contributed UX workflows and dashboards for Project Moonshot and AI Verify, improving AI compliance reporting and usability. Conducted SQL/Python analyses, A/B testing, and stakeholder engagements with industry partners to inform product decisions.

Supported customer onboarding and platform integrations by troubleshooting APIs, configuring Shopify/Magento connections, and resolving compliance issues; built Kibana and Power BI dashboards and maintained technical documentation to improve API performance visibility.

Delivered UX instruction and workshops focusing on user research, wireframing, prototyping, and usability testing; guided students in Figma and practical, collaborative exercises to improve design skills and portfolio outcomes.

Assisted product teams with user research, content strategy, and UX writing; maintained product documentation, tracked UX issues in Jira, and collaborated with developers to refine workflows and improve user engagement.

Supported product and content teams with cybersecurity-focused UX writing, documentation, and backlog management; collaborated on product enhancements using Mixpanel, Jira, Confluence, and Figma.

Provided product support and technical troubleshooting for onboarding and database management; created training materials to improve user onboarding and retention.

Managed HR operations including recruitment, performance management, and employee relations while contributing user feedback and usability testing for HR tech product enhancements.

Provided digital transformation consulting including journey mapping, channel strategy, and analytics to improve customer experience and marketing performance.

Led operational improvements to enhance user experience metrics like contact rate and CSAT, implemented performance frameworks, and developed data analysis models for regional operations.