Open to opportunities

Rachel Theen

@racheltheen

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Project manager with cross-functional experience in IT, L&D, and operations.

Singapore

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What I'm looking for

I seek a role where I can lead cross-functional projects, improve processes, and deliver measurable outcomes in a collaborative, growth-focused environment.

I am a results-driven project manager and operations professional with hands-on internship and operational experience across IT project delivery, learning & development, and customer-facing roles. I have a First Class BA in Business Management and practical exposure to scrum, waterfall and hybrid project methodologies.

At OTG Lab I translated client briefs into actionable timelines, coordinated cross-functional teams, and oversaw UAT to deliver projects with zero major post-launch defects. In L&D I led senior promotion program initiatives, facilitated workshops for 130+ employees with a participant satisfaction rating of 4.8/5, and improved vendor selection and cost benchmarks through market analysis.

I bring strong stakeholder communication, process improvement and resource planning skills, proficiency with tools like Jira, Trello, PowerBI and Tableau, and a proven track record reducing complaints and improving operational efficiency. I am committed to driving clear outcomes, continuous improvement and high-quality delivery.

Experience

Work history, roles, and key accomplishments

IT Project Manager (Intern)

OTG Lab

Jul 2025 - Sep 2025 (2 months)

Onboarded clients and translated requirements into detailed functional specifications and Gantt-based timelines; managed resources and cross-functional teams using scrum, waterfall and hybrid approaches to deliver customized web/mobile and e-commerce projects with 100% successful launches and zero major post-launch defects.

Project Management Requirements Gathering Scrum Waterfall Gantt Charts UAT Resource Allocation

Learning & Development Specialist (Intern)

Deloitte & Touché LLP

Feb 2023 - Aug 2023 (6 months)

Led full-cycle senior promotion program initiatives including vendor selection and procurement; facilitated 8 training sessions for 130+ employees achieving average satisfaction of 4.8/5 and implemented data-driven improvements to training delivery and logistics.

Learning Development Vendor Management Training Delivery Market Research Program Coordination Procurement

Operations Executive

EduFirst Learning Centre

Mar 2022 - Mar 2023 (1 year)

Managed student registration and enrollment operations, implemented process improvements that reduced customer complaints by 60%, and standardized administrative workflows to improve operational efficiency and reporting to parents.

Operations Management Process Improvement Enrollment management Customer Service Reporting Document Control

Recruitment Officer

Prudential

Sep 2022 - Oct 2022 (1 month)

Managed end-to-end recruitment from sourcing to selection, built talent pipelines via LinkedIn, job portals and campus outreach of 200+ students, and introduced social media sourcing that increased diverse applications by 15%.

Recruitment Sourcing Reporting

Customer Service Representative

Grab

Sep 2021 - Oct 2021 (1 month)

Managed procurement and distribution of GrabFood gear to 250+ delivery partners, maintained inventory and facilities, processed ~30 POS transactions daily with 100% reconciliation, and trained new staff on POS operations.

Customer Service Inventory Management POS Operation Procurement Reconciliations Facilities Management