I'm looking for a flexible remote role in admin support, data entry, or tech assistance where I can apply my ICT skills, support teams efficiently, and grow professionally in a collaborative environment.
Huggins Ongondo
@huggins
Detail-oriented virtual assistant with tech and admin skills.
What I'm looking for
I’m a tech-savvy Virtual Assistant and ICT professional with over 3 years of hands-on experience in customer support, remote troubleshooting, and administrative coordination across government and private institutions. I’ve supported IT operations at the Judiciary, ICT Authority, and KCB Bank, where I managed contact centers, VoIP systems, CRM tools, and technical user support. My career blends strong communication and data management skills with a solid technical foundation, including certifications in Python, Cybersecurity, Networking, and Linux. I enjoy helping teams run smoothly by managing schedules, handling data accurately, resolving tech issues, and delivering excellent client experiences. I’m passionate about remote first work and constantly seek flexible online opportunities especially in virtual assistance, tech support, data entry, and transcription. I also run a small design brand (Starr Designs) creating digital flyers and posters. My goal is to contribute to dynamic teams with efficiency, reliability, and empathy.
Experience
Work history, roles, and key accomplishments
Bancassurance Sales Representative
KCB Bank
May 2024 - Feb 2025 (9 months)
Oversaw the execution of Bancassurance business strategy, coordinating consumer awareness and supporting staff in sales activations. Drove the achievement of financial targets while delivering consistent customer service to ensure retention and loyalty.
ICT Officer
ICT Authority, Baringo County Government
Dec 2022 - May 2024 (1 year 5 months)
Provided comprehensive IT support, including troubleshooting and configuring networks (WAN, LAN, TCP/IP), installing and upgrading hardware and software, and offering end-user assistance. Managed application programs, website maintenance, and set up a Contact Center using VoIP.
Data Capture Officer
Kenya National Examination Council (KNEC)
Jan 2023 - Jan 2023 (0 months)
Captured accurate and timely details of personnel involved in supervision and marking, and recorded correct scores for candidates in national exams. Ensured proper handling of exam scripts.
ICT Department Assistant
The Judiciary, Eldoret Law Courts
Apr 2022 - Dec 2022 (8 months)
Provided user support for computer hardware and software applications, including technical aspects of IT technologies like WAN, LAN, and TCP/IP. Performed installation and upgrading of computer hardware and software, and maintained PCs.
Presiding Officer
Independent Electoral and Boundaries Commission (IEBC)
Aug 2022 - Aug 2022 (0 months)
Analyzed voters' fingerprints using KIEMS kits, managed polling stations, and accounted for ballot papers. Ensured order during the voting process and maintained the secrecy of the ballot.
ICT Division Intern
Kenya Power and Lighting Company (KPLC)
Sep 2021 - Nov 2021 (2 months)
Installed, configured, and troubleshot network devices including routers, switches, and Cisco phones. Performed installation and maintenance of system and application software, and repaired network printers and personal computers.
IT Customer Care Provider
Mbogo Farmers Co-operative Society Limited
Jun 2020 - Nov 2020 (5 months)
Provided IT customer care, answering calls and solving farmers' problems, and maintaining organizational data and databases. Managed computer software installations and updates, and performed maintenance on computers and printers.
Enumerator
Kenya National Bureau of Statistics (KNBS)
Aug 2019 - Aug 2019 (0 months)
Identified boundaries for enumeration areas, conducted interviews, and collected demographic data. Compiled and sent census reports.
Education
Degrees, certifications, and relevant coursework
CISCO Networking Academy
Certificate, CyberOps Associate
2023 - 2023
Earned a Certificate in CyberOps Associate from CISCO Networking Academy. This program focused on cybersecurity operations and threat analysis.
CISCO Networking Academy
Certificate, DevNet Associate
2023 - 2023
Completed a Certificate in DevNet Associate from CISCO Networking Academy. This certification covered software development and automation for networking.
CISCO Networking Academy
Certificate, Networking
2023 - 2023
Obtained certifications in CCNA 1, 2, and 3 from CISCO Networking Academy. These courses provided comprehensive knowledge in networking fundamentals and advanced concepts.
CISCO Networking Academy
Certificate, Python Programming
2022 - 2022
Completed a Certificate in Python Programming from CISCO Networking Academy. This course provided practical skills in Python for various applications.
CISCO Networking Academy
Certificate, Linux
2022 - 2022
Earned a Certificate in Linux from CISCO Networking Academy. This program focused on Linux operating system administration and command-line proficiency.
CISCO Networking Academy
Certificate, Networking
2022 - 2022
Obtained a Certificate in Networking from CISCO Networking Academy. This program covered fundamental networking concepts and protocols.
CISCO Networking Academy
Certificate, Cybersecurity
2022 - 2022
Acquired a Certificate in Cybersecurity from CISCO Networking Academy. This course provided essential skills in protecting systems and data from cyber threats.
University of Eldoret
Bachelor of Science, Computer Science
2017 - 2022
Grade: Second Class Honor, Upper Division
Completed a Bachelor of Science in Computer Science, earning a Second Class Honor, Upper Division. The curriculum covered core computer science principles and practices.
Africa Institute of Research and Development Studies
Certificate, Computer Packages
2017 - 2017
Completed a Certificate in Computer Packages, gaining essential skills in various computer applications. This program provided practical knowledge for daily computer use.
Koru Girls’ Secondary School
Certificate of Secondary Education (K.C.S.E), Secondary Education
2013 - 2016
Grade: B+
Achieved a Mean Grade of B+ in the Certificate of Secondary Education. This foundational education prepared for higher learning.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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