Open to opportunities

Huggins Ongondo

@huggins

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Detail-oriented virtual assistant with tech and admin skills.

Kenya

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What I'm looking for

I'm looking for a flexible remote role in admin support, data entry, or tech assistance where I can apply my ICT skills, support teams efficiently, and grow professionally in a collaborative environment.

I’m a tech-savvy Virtual Assistant and ICT professional with over 3 years of hands-on experience in customer support, remote troubleshooting, and administrative coordination across government and private institutions. I’ve supported IT operations at the Judiciary, ICT Authority, and KCB Bank, where I managed contact centers, VoIP systems, CRM tools, and technical user support. My career blends strong communication and data management skills with a solid technical foundation, including certifications in Python, Cybersecurity, Networking, and Linux. I enjoy helping teams run smoothly by managing schedules, handling data accurately, resolving tech issues, and delivering excellent client experiences. I’m passionate about remote first work and constantly seek flexible online opportunities especially in virtual assistance, tech support, data entry, and transcription. I also run a small design brand (Starr Designs) creating digital flyers and posters. My goal is to contribute to dynamic teams with efficiency, reliability, and empathy.

Experience

Work history, roles, and key accomplishments

Bancassurance Sales Representative

KCB Bank

May 2024 - Feb 2025 (9 months)

Oversaw the execution of Bancassurance business strategy, coordinating consumer awareness and supporting staff in sales activations. Drove the achievement of financial targets while delivering consistent customer service to ensure retention and loyalty.

Sales Activations Customer Service Financial Targets Business Strategy Training Technical guidance Cross Selling Cross selling Technical Guidance

ICT Officer

ICT Authority, Baringo County Government

Dec 2022 - May 2024 (1 year 5 months)

Provided comprehensive IT support, including troubleshooting and configuring networks (WAN, LAN, TCP/IP), installing and upgrading hardware and software, and offering end-user assistance. Managed application programs, website maintenance, and set up a Contact Center using VoIP.

end user support Network Configuration Hardware Software Installation Website Management VoIP Troubleshooting TCP IP LAN WAN End User Support

Data Capture Officer

Kenya National Examination Council (KNEC)

Jan 2023 - Jan 2023 (0 months)

Captured accurate and timely details of personnel involved in supervision and marking, and recorded correct scores for candidates in national exams. Ensured proper handling of exam scripts.

Data Capture Data Accuracy Exam Script Handling Record Keeping Record keeping Personnel Management

ICT Department Assistant

The Judiciary, Eldoret Law Courts

Apr 2022 - Dec 2022 (8 months)

Provided user support for computer hardware and software applications, including technical aspects of IT technologies like WAN, LAN, and TCP/IP. Performed installation and upgrading of computer hardware and software, and maintained PCs.

User Support Hardware Software Installation Network Configuration PC Maintenance Troubleshooting WAN LAN TCP IP

Presiding Officer

Independent Electoral and Boundaries Commission (IEBC)

Aug 2022 - Aug 2022 (0 months)

Analyzed voters' fingerprints using KIEMS kits, managed polling stations, and accounted for ballot papers. Ensured order during the voting process and maintained the secrecy of the ballot.

Voter Fingerprint Analysis Polling Station Management Ballot Paper Accountability Election Management Supervision KIEMS Kits

ICT Division Intern

Kenya Power and Lighting Company (KPLC)

Sep 2021 - Nov 2021 (2 months)

Installed, configured, and troubleshot network devices including routers, switches, and Cisco phones. Performed installation and maintenance of system and application software, and repaired network printers and personal computers.

Network Device Configuration System Software Application Software PC Repair WAN LAN Fibre Optic Splicing SCADA Systems Printer Repairs

IT Customer Care Provider

Mbogo Farmers Co-operative Society Limited

Jun 2020 - Nov 2020 (5 months)

Provided IT customer care, answering calls and solving farmers' problems, and maintaining organizational data and databases. Managed computer software installations and updates, and performed maintenance on computers and printers.

Computer maintenance Customer Care Data Entry Database Management Software Installation Printer Maintenance Cash Handling

Enumerator

Kenya National Bureau of Statistics (KNBS)

Aug 2019 - Aug 2019 (0 months)

Identified boundaries for enumeration areas, conducted interviews, and collected demographic data. Compiled and sent census reports.

Data Collection Interviewing Demographic Data Census Reporting Boundary Identification

Education

Degrees, certifications, and relevant coursework

CISCO Networking Academy

Certificate, CyberOps Associate

2023 - 2023

Earned a Certificate in CyberOps Associate from CISCO Networking Academy. This program focused on cybersecurity operations and threat analysis.

CISCO Networking Academy

Certificate, DevNet Associate

2023 - 2023

Completed a Certificate in DevNet Associate from CISCO Networking Academy. This certification covered software development and automation for networking.

CISCO Networking Academy

Certificate, Networking

2023 - 2023

Obtained certifications in CCNA 1, 2, and 3 from CISCO Networking Academy. These courses provided comprehensive knowledge in networking fundamentals and advanced concepts.

CISCO Networking Academy

Certificate, Python Programming

2022 - 2022

Completed a Certificate in Python Programming from CISCO Networking Academy. This course provided practical skills in Python for various applications.

CISCO Networking Academy

Certificate, Linux

2022 - 2022

Earned a Certificate in Linux from CISCO Networking Academy. This program focused on Linux operating system administration and command-line proficiency.

CISCO Networking Academy

Certificate, Networking

2022 - 2022

Obtained a Certificate in Networking from CISCO Networking Academy. This program covered fundamental networking concepts and protocols.

CISCO Networking Academy

Certificate, Cybersecurity

2022 - 2022

Acquired a Certificate in Cybersecurity from CISCO Networking Academy. This course provided essential skills in protecting systems and data from cyber threats.

University of Eldoret

Bachelor of Science, Computer Science

2017 - 2022

Grade: Second Class Honor, Upper Division

Completed a Bachelor of Science in Computer Science, earning a Second Class Honor, Upper Division. The curriculum covered core computer science principles and practices.

Africa Institute of Research and Development Studies

Certificate, Computer Packages

2017 - 2017

Completed a Certificate in Computer Packages, gaining essential skills in various computer applications. This program provided practical knowledge for daily computer use.