Open to opportunities

Dk Globaltech

@dkglobaltech

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Customer-focused IT and call centre professional specializing in service delivery and digital operations.

Kenya

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What I'm looking for

I seek a client-facing role where I can apply IT and customer service skills, support efficient communication systems, and grow into larger technical or coordination responsibilities.

I am a detail-oriented IT and customer service professional with diplomas in ICT, Criminology, and Cybersecurity, and over three years of hands-on experience supporting call centre operations, IT infrastructure, and digital communication.

I have led small IT and marketing teams, maintained and installed CCTV and internet systems, managed digital records in cloud systems, and designed and updated company websites to improve client engagement and operational efficiency.

I bring strong call-handling skills, complaint resolution experience, CRM and data management capabilities, and a commitment to teamwork and service quality demonstrated by an Employee of the Month award and multiple leadership roles in community organizations.

Experience

Work history, roles, and key accomplishments

Customer Care Officer

Precious Hands Pharmaceuticals Ltd

Sep 2024 - Oct 2025 (1 year 1 month)

Managed customer calls, inquiries, and complaints while maintaining call centre systems and IT equipment; led a six-member IT and marketing team and improved digital communication through website updates and cloud record digitization.

CRM Team Leadership Data Reporting

Office & Digital Support Assistant

Rael Destiny Ltd

Jan 2022 - Dec 2023 (1 year 11 months)

Provided office and customer support including filing, scanning, online submissions (NTSA/KRA/HELB/NHIF), CCTV monitoring, and digital record keeping to streamline administrative processes.

Customer Support MS Office Google Workspace Reporting

Presiding Officer

Independent Electoral and Boundaries Commission

Aug 2022 - Aug 2022 (0 months)

Guided and assisted voters, coordinated polling logistics, and maintained accurate documentation and integrity of sensitive records during electoral operations.

Voter Support Logistics Coordination Customer Service & Compliance

Education

Degrees, certifications, and relevant coursework

AA Driving School (NTSA Certified)

Class B2 Certification, Driver Training

Obtained Class B2 driving certification (NTSA certified) in 2024.

Alison

Diploma, Cybersecurity and Criminal Intelligence

2022 - 2023

Completed a Diploma in Cybersecurity and Criminal Intelligence between 2022 and 2023 covering cybersecurity fundamentals and criminal intelligence topics.

Cambridge Universal College

Diploma, ICT and Criminology

Grade: Distinction

Completed a Diploma in ICT and Criminology with Distinction in 2023, focusing on information and communication technologies and criminology principles.