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DG@dkglobaltech
Customer-focused IT and call centre professional specializing in service delivery and digital operations.
KenyaI am a detail-oriented IT and customer service professional with diplomas in ICT, Criminology, and Cybersecurity, and over three years of hands-on experience supporting call centre operations, IT infrastructure, and digital communication.
I have led small IT and marketing teams, maintained and installed CCTV and internet systems, managed digital records in cloud systems, and designed and updated company websites to improve client engagement and operational efficiency.
I bring strong call-handling skills, complaint resolution experience, CRM and data management capabilities, and a commitment to teamwork and service quality demonstrated by an Employee of the Month award and multiple leadership roles in community organizations.
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Work history, roles, and key accomplishments
Precious Hands Pharmaceuticals Ltd
Sep 2024 - Oct 2025 (1 year 1 month)
Managed customer calls, inquiries, and complaints while maintaining call centre systems and IT equipment; led a six-member IT and marketing team and improved digital communication through website updates and cloud record digitization.
Rael Destiny Ltd
Jan 2022 - Dec 2023 (1 year 11 months)
Provided office and customer support including filing, scanning, online submissions (NTSA/KRA/HELB/NHIF), CCTV monitoring, and digital record keeping to streamline administrative processes.
Independent Electoral and Boundaries Commission
Aug 2022 - Aug 2022 (0 months)
Guided and assisted voters, coordinated polling logistics, and maintained accurate documentation and integrity of sensitive records during electoral operations.
Degrees, certifications, and relevant coursework
Class B2 Certification, Driver Training
Obtained Class B2 driving certification (NTSA certified) in 2024.
ALDiploma, Cybersecurity and Criminal Intelligence
2022 - 2023
Completed a Diploma in Cybersecurity and Criminal Intelligence between 2022 and 2023 covering cybersecurity fundamentals and criminal intelligence topics.
Diploma, ICT and Criminology
Grade: Distinction
Completed a Diploma in ICT and Criminology with Distinction in 2023, focusing on information and communication technologies and criminology principles.
Diploma (Short Course), Media
2022 - 2022
Completed a short course Diploma in Media in 2022 covering media principles and practical media skills.
KCSE, General Secondary Education
2017 - 2020
Completed the Kenya Certificate of Secondary Education (KCSE) from 2017 to 2020.
Software and tools used professionally
KenyaYou can contact Dk and 90k+ other talented remote workers on Himalayas.
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