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Wycliff Otwori

@wycliffotwori

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Enthusiastic IT Support Specialist with a focus on customer satisfaction.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an enthusiastic IT Support Specialist with over three years of experience in the IT industry. I have built an excellent reputation for resolving problems and improving customer satisfaction. My journey has equipped me with a diverse skill set, allowing me to assist users both in person and remotely, troubleshoot network concerns, and provide comprehensive support for hardware and software issues.

In my current role as a Data Annotator Specialist at Samasource, I annotate and label data using various tools, ensuring quality control and collaborating with engineers to enhance the annotation process. Previously, I worked as an IT Support Specialist and Digital Developer, where I installed and configured computer systems, supported users, and maintained websites. My experience spans various roles, including data entry and call center operations, which have honed my ability to communicate effectively and resolve technical issues efficiently.

I am currently pursuing a degree in Information Technology at Mount Kenya University, furthering my knowledge and skills in the field. I am a humble, self-driven individual who thrives in team-oriented environments and is always eager to learn and grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator Specialist

Current

Samasource

Jul 2021 - Present (3 years 11 months)

Annotated and labeled large textual and image/video datasets using specialized tools, ensuring quality control and adherence to standards. Collaborated with engineers to improve annotation processes and developed scripts to streamline workflows.

Data Annotation Quality Control Data Labeling Scripting Automation Collaboration Data Analysis

IT Support Specialist cum Digital Developer

Securepoint Technologies Ltd.

Jun 2020 - Jun 2021 (1 year)

Provided comprehensive IT support, including installation, configuration, and troubleshooting of computer systems and networks. Additionally, designed, maintained, and tested new and existing websites, ensuring functionality and user-friendliness across various platforms.

IT Support Installation Troubleshooting Web Design User Support

Data Entry Clerk

One Acre Fund

Sep 2018 - Jun 2020 (1 year 9 months)

Managed and corrected data entry errors across various platforms, including Excel and databases, ensuring accuracy and consistency. Performed comprehensive data entry, organization, and retrieval tasks, while also providing customer support and troubleshooting Android devices.

Data Entry Excel Database Management Data Accuracy Organization Troubleshooting Customer Service Android Document Management

Call Centre Agent

Finley International Limited

Mar 2018 - Sep 2018 (6 months)

Managed a portfolio of accounts to track and recover outstanding debts, negotiating payment plans and deadlines with debtors. Handled customer inquiries and complaints, ensuring accurate updates to account statuses and databases.

Call Center Operations Debt Collection Customer Service Negotiation Database Management Account Management Communication

Trade Developer

Bidco Africa Oil Refinery Company

Jan 2016 - Mar 2018 (2 years 2 months)

Assessed market opportunities for product placement and analyzed market share and pricing against competitors. Ensured proper product arrangement using FIFO principles and submitted detailed daily, weekly, and monthly reports to management.

Market Analysis Inventory Management Sales Reporting Trade Development

Data Clerk

APHIA PLUS (USAID Sponsored) and Girls Education Challenge (

May 2014 - Dec 2015 (1 year 7 months)

Provided comprehensive ICT support to end-users, including troubleshooting hardware and software issues, managing user accounts, and training staff. Maintained accurate IT inventory records and ensured data integrity across various databases.

ICT Data Entry User Training