Matt Josiah

Provided SaaS application support to end-users, ensuring seamless functionality and user satisfaction. Conducted comprehensive customer training and onboarding sessions, facilitating smooth adoption of the platform.

Identified tablet hardware and network system issues, performing troubleshooting techniques for remediation. Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Developed the organization's standard operating procedures and documented workflows for current and future process steps. Assisted the IT manager in supporting field offices within the county for smooth elections.

Analyzed network and software issues to identify troubleshooting methods needed for quick remediation. Deputized the county returning officer in making all necessary arrangements for the general elections.

Captured biometric and personal data of voters using Biometric Kits. Conducted voter education and mass emancipation initiatives.

Provided support on all general and commission specific software and hardware issues in the constituency office. Solved constituency ICT issues including remote access, emails and telephone.

Troubleshot and configured the company's hardware and software systems including computers, printers, network switches, routers, and POS. Provided assistance via phone calls to departmental staff and customers.

Marketed the company's online buying and selling platform and advertised their new branded products. Registered online shops for the company's distributors.

Mobilized women and helped in training and sensitizing them on the importance of maternal child health. This role involved community engagement and educational outreach.

Grade: Credit

Completed a Diploma in Supplies Management, achieving a Credit grade. This program provided foundational knowledge in supply chain operations and management principles.

Grade: Second Class Honors, lower division

Activities and societies: Member of Christian Union

Graduated with Second Class Honors, lower division, in Computer Science. The curriculum covered various aspects of computer science, preparing for a career in technology.

Grade: B+

Activities and societies: Class Representative, Member of Journalism Club

Attained a mean grade of B+ in the Kenya Certificate of Secondary Education. Participated in various school activities, including being a Class Representative and a member of the Journalism Club.