Open to opportunities

jacobeth morshall

@jacobethmorshall

Message

I am an experienced virtual assistant specializing in customer service and administrative support.

Kenya

Message

What I'm looking for

I seek remote or hybrid roles as a virtual assistant or customer service professional where I can apply IFMIS/administrative skills, support clients, continue learning, and grow within a collaborative team.

I am an energetic virtual assistant and IT support professional with a diploma in Business Management and certifications in customer service, digital skills, and virtual assistance. I have delivered functional IFMIS support to county governments, trained end-users on e-procurement and budgeting platforms, and performed field data collection and customer-service escalation resolution.

As a freelance virtual assistant I excel in data entry, expense tracking, appointment scheduling, email management, travel booking and online research; I consistently use tools such as Zendesk, Freshdesk, Google Workspace and Microsoft Office to streamline workflows and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

IFMIS System Support Officer

Vihiga County Government

Jan 2015 - Dec 2018 (3 years 11 months)

Supported IFMIS rollout and trained end-users on e-procurement and plan-to-budget tools, resolving connectivity and configuration issues to maintain financial operations (2015–Dec 2018).

IFMIS P2P User Training Budgeting Troubleshooting Change Management

Customer Identification Surveyor

Zinga Technologies

Jan 2011 - Jan 2013 (2 years)

Conducted customer identification surveys and collected field data for Mombasa Water from 2011–2013, ensuring accurate records for billing and service planning across the county.

Data Collection Surveying Data Entry Microsoft Excel Customer Service

IFMIS System Support Officer

Mombasa County Government

Jan 2014 - Present (11 years 7 months)

Provided functional support, connectivity configuration, and end-user training for IFMIS (P2P/P2B) and E-Procurement during the National Treasury re-engineering rollout in 2014.

IFMIS P2P User Training Budgeting Troubleshooting Stakeholder Management

Customer Service Agent

Teleperformance

Answered inbound customer calls, chats, and emails; resolved escalations, tracked KPIs, and coordinated with management to ensure timely issue resolution and customer satisfaction.

Customer Service Zendesk Freshdesk Live Chat Email Support Escalation Management KPI Tracking Troubleshooting

Virtual Assistant

Freelance

Provide virtual assistant services including data entry, expense tracking, appointment scheduling, travel booking, email management, and customer support to improve client administrative efficiency.

Data Entry Microsoft Excel Google Workspace Appointment Management Online Research Customer Service