Macdonald Aoka
@macdonaldaoka
I support ICT operations, infrastructure, users, and digital service delivery.
KenyaWhat I'm looking for
I've supported ICT operations at the Council of Governors, troubleshooting hardware, software, network, and user-access issues while maintaining reliable technology services for staff and stakeholders.
I configure Microsoft Teams and Zoom meetings, support webinars and virtual events, maintain ICT infrastructure, and document assets, technical reports, and user-support records. I also contributed end-user support during the Devolution Conference 2025.
I've built hospital appointment and gym management systems using HTML, CSS, PHP, JavaScript, and MySQL, alongside hands-on experience in systems administration, technical troubleshooting, documentation, and stakeholder support.
Experience
Work history, roles, and key accomplishments
ICT Intern
Council of Governors
May 2025 - Jun 2026 (1 year 1 month)
Provided first-level ICT support, configured Microsoft Teams and Zoom meetings, and coordinated technical support for webinars and virtual events. Monitored network connectivity and maintained ICT infrastructure, supported system installations, and prepared ICT documentation.
Human Resource Attaché
Office of the Attorney General & Department of Justice
May 2023 - Aug 2023 (3 months)
Maintained employee records and databases, provided technical support to HR and training committees, and installed and configured software and hardware. Supported payroll processes, managed document tracking, and assisted in coordinating staff training activities.
ICT Attaché
Keroka Technical Training Institute
Feb 2021 - May 2021 (3 months)
Provided first-line ICT support to staff and students, troubleshooting hardware, software, and operating system issues. Installed and configured software, performed preventive maintenance, and supported network setup and connectivity troubleshooting.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor's Degree, Business Information Technology
2022 - 2024
Grade: Second Class Upper Division
Bachelor's Degree in Business Information Technology, graduated with Second Class Upper Division.
Jomo Kenyatta University of Agriculture and Technology
Diploma, Business Information Technology
2019 - 2021
Grade: Credit
Diploma in Business Information Technology, graduated with Credit.
St Ann’s College
Internet and Computing Core Certification, Internet and Computing Core
2019 - 2019
Grade: Distinction
Internet and Computing Core Certification, completed with Distinction.
Nyambaria High School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Kenya Certificate of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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