Looking for a job

Cynthia Mbesa

@cynthiambesa

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I support users, manage data, and build foundational web and Python solutions.

Kenya

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What I'm looking for

I'm looking for an opportunity in IT support, technology operations, or software development where I can troubleshoot issues, support users, apply my Python and web development training, and continue learning new technologies.

I've supported customers and daily operations at Baus Optical Kenya, resolving inquiries, complaints, after-sales needs, and product-related questions while maintaining accurate sales and customer records.

As a Research Assistant at the Kenya National Bureau of Statistics, I collected, organized, and analyzed survey data and prepared reports and dashboards to support timely project delivery. I bring careful documentation, analytical problem-solving, and clear communication from research and client-facing work.

I'm a Computer Science graduate with software engineering training from ALX Africa and Python Essentials training from Cisco/OpenEDG. I work with Python, HTML5, CSS3, JavaScript, Git, GitHub, Excel, Google Sheets, and digital productivity tools, and I'm interested in IT support, technology operations, and software development.

Experience

Work history, roles, and key accomplishments

Customer Service and Sales Representative

Baus Optical Kenya

May 2022 - Feb 2023 (9 months)

Assisted customers by identifying needs, providing product information, and resolving inquiries. Processed transactions and maintained accurate records using digital tools.

Customer Service Sales Problem Solving Digital Tools Record keeping

Research Assistant

Kenya National Bureau of Statistics

Jan 2021 - Mar 2021 (2 months)

Assisted with survey data collection, organization, and analysis to support research activities. Prepared reports and dashboards for monitoring project outcomes.

Data Collection Data Analysis Report Preparation Dashboard Creation Data Accuracy Problem Solving

Financial Advisor

Britam Insurance

Apr 2020 - Sep 2020 (5 months)

Maintained professional client relationships through policy servicing and customer support. Assisted clients with inquiries and claims administration, ensuring timely resolution of issues.

Customer Relationship Management Policy Servicing Claims Administration Customer Support Problem Solving Communication Skills

Virtual Assistant

Freelance

Provided virtual administrative support including email communication, data entry, document organization, and online research. Managed digital files and assisted with scheduling and correspondence using Google Workspace and Microsoft Office tools.

Email Communication Data Entry Document Organization Online Research Google Workspace Microsoft Office Calendar Management Scheduling Client Communication Confidentiality Attention To Detail Remote Work

Graphic Designer / Digital Content Creator

Freelance

Created digital marketing and promotional graphics for businesses and product-based brands, including social media posts, advertisements, and product graphics. Applied design principles and used Canva and Figma to produce professional visual content.

Canva Figma Graphic Design Digital Marketing Social Media Design Typography Layout Brand Consistency