Juliana Muchiri

Supported day-to-day ICT and digital administration within a professional legal environment, assisting staff with computer, software, and connectivity support. Maintained accurate and confidential ICT-related records and communicated technical information clearly to staff.

Managed and maintained the organization's Instagram presence, planned content calendars and publishing schedules. Created and coordinated visual and written content, and monitored engagement and platform performance.

Served as a communication link between customers, sales personnel, and technical installation teams for connectivity services. Communicated technical/service information clearly, supported onboarding and installation coordination, and maintained accurate client records.

Coordinated daily operations and supervised staff while maintaining service standards. Developed visual merchandising and marketing initiatives to support customer engagement and retention.

Entered, verified, and maintained large volumes of records with a high level of accuracy. Reviewed information for completeness and consistency while maintaining confidentiality and supporting organized digital records management.

Assisted with installation, configuration, and maintenance of routers and switches. Supported troubleshooting of network connectivity and technical issues, and contributed to ICT documentation and reporting.

Provided ICT support during the 2022 national general elections, supporting smooth operation of technology systems in a high-pressure, time-sensitive environment. Maintained attention to system integrity and collaborated to resolve technology-related issues.

Ongoing Mandarin Chinese Language Course from Alison Online Learning Platform.

Diploma in Information Communication Technology from Thika Technical Training Institute from 2021 to 2024.

Secondary education from Kerugoya Girls High School from 2017 to 2020.

Certified Leadership Facilitator from Taifa Teule Leadership Experience.