Looking for a job

Larvine Asande

@larvineasande

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I resolve high-volume customer issues across phone, email, chat, and technical support workflows.

Kenya

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What I'm looking for

I'm looking for a customer service, client support, virtual assistance, or technical support role where I can resolve issues end-to-end, use digital tools and CRM workflows, and contribute in a fast-paced, remote-friendly environment.

I've supported customers at Call Centre International and Call Experts, resolving high-volume inquiries, complaints, and escalations while meeting resolution-time, quality, and satisfaction targets.

At CCI, I handled order placement, delivery coordination, account inquiries, CRM updates, and product recommendations. I was recognized multiple times for exceptional performance and customer satisfaction, while supporting teammates with complex cases and system challenges.

My background as an ICT Instructor and IT Assistant helps me troubleshoot technical issues, train users on digital tools, and create clear learning materials and guides. I'm comfortable working independently in fast-paced, remote-friendly environments across phone, email, chat, and digital platforms.

Experience

Work history, roles, and key accomplishments

Customer Service Representative / Cold Caller

Call Experts

Jan 2026 - Mar 2026 (2 months)

Conducted outbound cold calls to prospective clients, engaging them professionally to gather information and assess needs. Facilitated live transfers to licensed financial advisors, ensuring accurate handoff of client information and context.

Cold Calling Client Engagement Objection Handling Communication Skills

Client Support / Customer Service Representative

Call Centre International

Sep 2024 - Jan 2026 (1 year 4 months)

Handled high-volume inbound calls, assisting customers with order placement, delivery coordination, and account inquiries. Evaluated and resolved customer problems and complaints, managing escalations from start to completion while maintaining high customer satisfaction.

Inbound Calls Customer Service CRM Escalation Handling Sales Quality Assurance

ICT Instructor

Abacus School

Apr 2022 - Jun 2024 (2 years 2 months)

Provided ongoing technical assistance and support to students and staff, simplifying technical concepts and guiding users through troubleshooting. Developed structured learning materials and user guides to support digital literacy and long-term understanding.

Technical Support Training Documentation Communication Skills

IT Assistant & Digital Operations Support

Targeter

May 2022 - Jan 2023 (8 months)

Delivered technical and client support across digital platforms and social media channels, ensuring timely issue resolution. Tracked and managed customer issues through to resolution while maintaining clear, professional communication.

Technical Support Customer Support Social Media Issue Resolution Training