Hloni Jack

As a Customer Service Advisor at Ascensos, I respond to customer complaints, identify their needs, and deliver tailored solutions to ensure satisfaction and retention. I efficiently handle inquiries and collaborate with cross-functional teams to meet performance targets.

In my role as a Customer Service Consultant, I handled customer inquiries, processed returns, and ensured customer satisfaction. I also identified opportunities for upselling and maintained accurate records of customer interactions.

As an English Tutor for students in China and Japan, I tailored lessons to meet individual needs, utilized interactive methods to enhance engagement, and provided cultural insights to facilitate learning.

As a Call Center Operator at Burger King, I provided accurate answers to customer queries, de-escalated situations with dissatisfied customers, and collaborated with colleagues to enhance service quality.

Completed high school education with a focus on subjects including IsiXhosa, Mathematics, Accounting, Business Studies, Economics, and Life Orientation.