Hayleigh KingHK
Open to opportunities

Hayleigh King

@hayleighking

Experienced customer service representative with strong technical support skills.

South Africa

What I'm looking for

I seek a role in a dynamic organization that values growth and development.

With over 5 years of experience as a Technical Support Officer and additional years in customer service roles, I have honed my skills in communication, problem-solving, and service support. My journey in the customer service industry has equipped me with the ability to effectively address customer inquiries and resolve complaints, consistently achieving high satisfaction ratings.

Throughout my career, I have successfully implemented strategies that enhance customer experience and streamline processes. For instance, I developed a feedback survey that significantly improved our understanding of customer needs and expectations. My commitment to excellence is reflected in my ability to exceed monthly service goals and maintain a strong focus on customer satisfaction.

I am eager to bring my expertise to a vibrant organization where I can contribute to team success while continuing to grow professionally. I thrive in dynamic environments and am dedicated to advancing the goals of my employer through my skills and experience.

Experience

Work history, roles, and key accomplishments

NP

Receptionist

Not Provided

Greeted visitors, directed calls, and maintained visitor logs. Processed incoming and outgoing mail. Improved phone system efficiency and streamlined visitor sign-in processes.

NP

Customer Service Representative

Not Provided

Responded to customer inquiries and resolved complaints via phone, email, and chat. Maintained accurate records of customer interactions and collaborated with other departments to ensure customer satisfaction. Successfully resolved over 90% of customer complaints within 24 hours.

Education

Degrees, certifications, and relevant coursework

HS

High School

High School Diploma

Completed high school education.

Tech stack

Software and tools used professionally

Interested in hiring Hayleigh?

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Hayleigh King - Sales Assistant - Not Provided | Himalayas