HKHayleigh King
@hayleighking
Experienced customer service representative with strong technical support skills.
South AfricaWhat I'm looking for
With over 5 years of experience as a Technical Support Officer and additional years in customer service roles, I have honed my skills in communication, problem-solving, and service support. My journey in the customer service industry has equipped me with the ability to effectively address customer inquiries and resolve complaints, consistently achieving high satisfaction ratings.
Throughout my career, I have successfully implemented strategies that enhance customer experience and streamline processes. For instance, I developed a feedback survey that significantly improved our understanding of customer needs and expectations. My commitment to excellence is reflected in my ability to exceed monthly service goals and maintain a strong focus on customer satisfaction.
I am eager to bring my expertise to a vibrant organization where I can contribute to team success while continuing to grow professionally. I thrive in dynamic environments and am dedicated to advancing the goals of my employer through my skills and experience.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Not Provided
Assisted the sales team in generating leads and maintaining customer relationships. Managed customer databases and coordinated meetings for team members. Consistently exceeded monthly sales targets by 15%.
Technical Support Officer
Not Provided
Provided technical support to clients via phone, email, and chat. Diagnosed hardware and software issues and documented client interactions. Developed training materials for new staff, improving onboarding processes.
Receptionist
Not Provided
Greeted visitors, directed calls, and maintained visitor logs. Processed incoming and outgoing mail. Improved phone system efficiency and streamlined visitor sign-in processes.
Customer Support Specialist
Not Provided
Assisted customers with inquiries and complaints via various communication channels. Created and updated service records and escalated complex issues as needed. Achieved a 97% customer satisfaction rating.
Customer Service Representative
Not Provided
Responded to customer inquiries and resolved complaints via phone, email, and chat. Maintained accurate records of customer interactions and collaborated with other departments to ensure customer satisfaction. Successfully resolved over 90% of customer complaints within 24 hours.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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