Yonelisa Tembani

I am a dedicated customer service advisor with hands-on experience supporting customers across financial services and food-delivery operations. I consistently resolve complaints, authenticate transactions, and manage account inquiries with professionalism and care.

At Tenacity Financial Service I handled account updates, applications, closures and verifications, ensuring accurate records and timely resolution of account-related issues. At Webhelp SA I coordinated between restaurants, riders and customers to solve order and delivery problems via phone, email and web chat.

My strengths include strong communication, problem-solving, attention to detail, and the ability to remain patient and empathetic under pressure. I adapt quickly to new processes and work collaboratively within teams to meet customer and business needs.

I seek roles where I can apply my conflict-resolution skills and technical aptitude to improve customer retention and deliver consistently positive experiences.