Slindile Dlamini
@slindiledlamini
Customer service professional focused on technical support and reliable client solutions.
South AfricaWhat I'm looking for
I’m a customer service professional with experience across call centers, combining customer care with technical support to help clients get clear, dependable outcomes. I’ve worked in fast-paced environments where accuracy and responsiveness matter.
From Customer Service and Technical Support Agent at Call Center International (CCI) (May 2021–October 2022), I progressed through multiple roles including Customer Service Advisor and Customer Service Associate at Webhelp SA, WNS, and Amazon. I also handled work from home customer service responsibilities, keeping service quality consistent.
My background also reflects a strong learning mindset. I completed Grade 12 and developed a foundation through subjects including Physical Science, Life Science, Engineering Graphics and Design, and Math’s, which supports how I approach problem-solving and customer queries.
I bring a people-first attitude, strong communication in English and Isizulu, and a commitment to continuous improvement. I’m ready to support customers effectively while contributing to a team that values reliability, professionalism, and growth.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Outworx
Mar 2024 - Present (2 years 3 months)
Currently provides customer service support, assisting customers and resolving service-related issues.
Customer Service Associate
Amazon
Jun 2023 - Jul 2023 (1 month)
Worked from home providing customer service support, assisting with customer inquiries and issue resolution.
Customer Service Advisor
Webhelp Sa
Apr 2023 - Jun 2023 (2 months)
Provided ongoing customer service support, addressing customer concerns and ensuring timely resolution of issues.
Customer Service Advisor
WNS
Jan 2023 - Apr 2023 (3 months)
Handled customer service requests and supported customers by resolving problems and answering account/service questions.
Customer Service Advisor
Webhelp Sa
Oct 2022 - Jan 2023 (3 months)
Served as a customer service advisor, assisting customers with queries and resolving service-related concerns.
Customer Service Support Agent
Call Center International (CCI)
May 2021 - Oct 2022 (1 year 5 months)
Provided customer service and technical support, handling client inquiries and troubleshooting issues in a call-center environment.
Education
Degrees, certifications, and relevant coursework
Elangeni College
NATED Mechanical Engineering, Mechanical Engineering
2020 -
Studied NATED Mechanical Engineering in 2020, but the qualification is listed as incomplete (dropped out).
Riverdene Secondary School
National Senior Certificate (Grade 12), General Secondary Education
2015 - 2019
Grade: Grade 12
Completed Grade 12 and achieved subjects including English, IsiZulu, Physical Science, Life Science, Engineering Graphics and Design, and Mathematics.
Availability
Location
South AfricaAuthorized to work in
Job categories
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