Open to opportunities

Nonkululeko Nzuza

@nonkululekonzuza

Message

Customer service representative with strong problem-solving skills.

South Africa

Message

What I'm looking for

I seek a role in a supportive environment where I can leverage my customer service skills and grow professionally.

I am a dedicated customer service representative with extensive experience in enhancing customer satisfaction and driving company growth. Over the years, I have honed my skills in critical thinking and problem-solving, allowing me to deliver exceptional support in various roles.

At CCI South Africa, I contributed significantly to personal and company growth through my commitment to providing outstanding customer experiences. My journey continued at Webhelp/Concentrix, where I excelled in meeting and exceeding performance targets. Currently, I am with NutunCX, where I ensure efficient and reliable customer interactions across multiple channels.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NutunCX

Apr 2024 - Present (1 year 2 months)

Provided efficient, accurate, and reliable customer experience through various channels including chat, phone, and email. Maintained a high standard of service delivery.

Customer Experience Chat Support Phone Support Email Support Communication Problem Solving

Customer Service Representative

Webhelp/Concentrix

May 2022 - Present (3 years 1 month)

Delivered exceptional customer support, ensuring high levels of satisfaction. Excelled in all objectives and consistently exceeded performance targets.

Customer Support Performance Management Communication Problem Solving Customer Satisfaction

Customer Service and Sales Representative

CCI South Africa

Apr 2016 - Present (9 years 2 months)

Contributed to personal, customer experience and company growth. Demonstrated strong communication skills while assisting customers.

Customer Service Sales Communication Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

Solvista Secondary School

Matric, General Studies

Completed secondary education at Solvista Secondary School, fulfilling all requirements for matriculation. Developed foundational academic skills across various subjects.