Siphesihle Ngcana
@siphesihlengcana
Customer service advisor with strong problem-solving skills and proven call-center performance.
South AfricaWhat I'm looking for
I am a dedicated customer service professional with experience handling high-volume inbound calls, chats, and emails to resolve order and product issues.
At Webhelp Group I manage online order queries, amend or cancel orders, escalate to relevant departments, perform soft sales, and maintain sales trackers in Excel.
Previously at Shoprite Group I accommodated customers with special needs, provided language interpretation, and collaborated with teams to resolve customer grievances creatively.
I am comfortable working shifts in fast-paced call-centre environments, perform well independently and in teams, and bring strong attention to detail and customer-focused communication.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Webhelp Group
Mar 2021 - Present (4 years 6 months)
Assist customers with online order queries, amend/cancel orders, escalate complex issues to relevant departments, and maintain sales trackers to support resolution and sales activities.
Customer Service Agent
Shoprite Group
Oct 2020 - Oct 2021 (1 year)
Handled inbound calls, chats and emails to resolve product and service concerns, provided language interpretation and escalated cases to specific departments to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
St Francis Programme
Computer Course, Computer Applications
2013 - 2013
Completed a computer course covering introductory computer skills, Microsoft Word, PowerPoint, Excel, spreadsheets, internet and email.
Luhlaza Senior Secondary School
Matric Certificate, General Secondary Education
2012 - 2012
Obtained a Matric Certificate with subjects including Xhosa, English, Life Sciences, Mathematics, Physical Sciences, Geography and Life Skills.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Siphesihle ?
You can contact Siphesihle and 90k+ other talented remote workers on Himalayas.
Message SiphesihleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
