Tumelo Motlhabane

Facilitated interactive online English lessons, fostering student engagement on the company’s platform. Conducted assessments and provided constructive feedback tailored to individual student needs.

Handled inbound calls, chats, and emails, providing accurate and timely issue resolution. Identified customer needs, resolved complaints professionally, and processed transactions using web-based systems. Maintained up-to-date knowledge of company policies, ensuring empathetic and effective communication.

Delivered exceptional customer service through multiple channels, including phone, email, and chat. Assisted with order placement, tracking, refunds, and product inquiries, ensuring customer satisfaction. Managed escalated issues with professionalism and empathy, collaborating with internal teams for resolution.

Designed and delivered tailored lessons, providing feedback and tracking student progress. Created an inclusive and supportive environment for diverse learners.

Completed a certification in Front End Web Development, Design & Maintenance. Gained skills in HTML, CSS, JavaScript, React.js, and APIs.

Obtained a Certification in Teaching English as a Second/Foreign Language (ESL). Developed skills in lesson planning, student engagement, and assessments.

Completed the Level 2 Certificate in Procurement and Supply Operations. Studied core modules in Procurement, Logistics, Stakeholder Relationships, and Technology.

Completed secondary education and obtained the National Senior Certificate. Developed foundational academic skills.