TMTumelo Motlhabane
@tumelomotlhabane
Dynamic customer service representative and English language teacher.
South AfricaWhat I'm looking for
I am a dynamic and dedicated Customer Service Call Centre Representative and English Language Teacher with over two years of experience in customer support and education. My proven ability to resolve customer issues efficiently and deliver exceptional service has been a cornerstone of my career. I am skilled in web-based applications and instructional design, utilizing technology to enhance customer satisfaction and student success.
In my recent role as a Customer Service Associate at Amazon UK, I delivered exceptional service through multiple channels, managing escalated issues with professionalism and empathy. I exceeded customer satisfaction targets and contributed to team efficiency during training sessions. Additionally, my experience as an English Language Teacher has allowed me to foster engaging learning environments, providing tailored feedback to meet individual student needs.
Experience
Work history, roles, and key accomplishments
English Language Teacher
OpenEnglish
Apr 2024 - Present (1 year 4 months)
Facilitated interactive online English lessons, fostering student engagement on the company’s platform. Conducted assessments and provided constructive feedback tailored to individual student needs.
Customer Service Call Centre Representative
VVT Trading Pty Ltd
Feb 2022 - Present (3 years 6 months)
Handled inbound calls, chats, and emails, providing accurate and timely issue resolution. Identified customer needs, resolved complaints professionally, and processed transactions using web-based systems. Maintained up-to-date knowledge of company policies, ensuring empathetic and effective communication.
Customer Service Associate
Amazon UK
Sep 2024 - Dec 2024 (3 months)
Delivered exceptional customer service through multiple channels, including phone, email, and chat. Assisted with order placement, tracking, refunds, and product inquiries, ensuring customer satisfaction. Managed escalated issues with professionalism and empathy, collaborating with internal teams for resolution.
English Language Teacher
NativeCamp
Feb 2023 - Mar 2024 (1 year 1 month)
Designed and delivered tailored lessons, providing feedback and tracking student progress. Created an inclusive and supportive environment for diverse learners.
Education
Degrees, certifications, and relevant coursework
SheCodes
Certification, Front End Web Development, Design & Maintenance
Completed a certification in Front End Web Development, Design & Maintenance. Gained skills in HTML, CSS, JavaScript, React.js, and APIs.
TeacherRecord
Certification, Teaching English as a Second/Foreign Language (ESL)
Obtained a Certification in Teaching English as a Second/Foreign Language (ESL). Developed skills in lesson planning, student engagement, and assessments.
CIPS-The Chartered Institute of Procurement & Supply
Level 2 Certificate, Procurement and Supply Operations
Completed the Level 2 Certificate in Procurement and Supply Operations. Studied core modules in Procurement, Logistics, Stakeholder Relationships, and Technology.
KiblerPark Secondary School
National Senior Certificate, General Studies
Completed secondary education and obtained the National Senior Certificate. Developed foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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