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Himanshu Jawale

@himanshujawale1

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I am a Customer Success Specialist focused on retention, CRM automation, and SQL-driven insights.

India

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What I'm looking for

I seek a tech-driven Customer Success role where I can apply CRM administration, SQL analytics, and process optimization to boost retention, scale onboarding, and drive business growth in a collaborative team.

I am a Customer Success Specialist with 4+ years of experience in SaaS client onboarding, account management, and CRM administration (Zendesk, Pipedrive, Monday.com). I leverage SQL-based data reporting in MS Access and advanced Excel to drive data-backed decisions.

I have supported CEOs directly as an assistant, handled business registrations and tax accounts across US states, and managed product listings on Amazon, eBay and WordPress. I maintained a 96% customer satisfaction score over 2+ years and executed email marketing campaigns to thousands of leads weekly.

I focus on process optimization, churn reduction, and cross-functional collaboration to improve retention and operational efficiency. I bring strong analytical skills, troubleshooting ability, and a customer-first mindset to technology-driven teams.

Experience

Work history, roles, and key accomplishments

Client Relationship Executive

MMF Infotech

Jun 2024 - Feb 2025 (8 months)

Assisted the CEO in maintaining contractor and equipment sales relationships, managed sales calls and follow-ups to convert leads, and added product listings to Amazon, eBay and a WordPress site. Performed competitor pricing analysis and supported US state tax exemption filings.

Client Relationship Management Lead Conversion Amazon Seller Central eBay WordPress Competitor Analysis Sales Calls Tax Compliance

Client Servicing Executive

Virtual Employee

Jul 2023 - Jun 2024 (11 months)

Managed administrative and sales tasks for the CEO, handled business registrations and tax accounts across multiple US states within deadlines, and performed SQL-based audits to validate client payment and transaction data. Drafted marketing emails and executed campaigns to thousands of leads weekly.

Client Servicing SQL Stripe Email Marketing CRM Data Analysis

Business Support Executive

Virtual Support Business

Dec 2020 - Jul 2023 (2 years 7 months)

Provided pre- and post-sales support for a UK audio manufacturer, handling 60+ emails daily alongside calls and chats, processed RMAs and refunds, and maintained inventory records to sustain a 96% customer satisfaction score (5% above average).