Sumit Sharma
@sumitsharma8
Customer Success Specialist driving retention and revenue growth in SaaS through proactive client enablement.
IndiaWhat I'm looking for
I am a dynamic Customer Success Specialist with over three years of SaaS experience, strong remote work capability, and a proven record of onboarding, training, and supporting global clients to maximize product adoption and value. I specialize in relationship management, compliance guidance, and translating customer feedback into product improvements that boost retention.
My achievements include driving a 95% net retention rate, increasing revenue by 70% through upsells, and streamlining onboarding to halve time-to-value; I collaborate cross-functionally, resolve technical issues, and leverage tools like HubSpot, Zendesk, Salesforce, G Suite, Jira, Excel, and Power BI to deliver measurable customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Liechtenstein Cryptoassets Exchange
Jun 2023 - Jul 2025 (2 years 1 month)
Onboarded and managed a diverse global client portfolio, achieving a 95% net retention rate and increasing revenue by 70% through targeted upsell strategies. Led product training, compliance/KYC guidance, and feedback-driven product improvements while resolving issues and coordinating with engineering.
Analyst - Customer Relationship
CashKaro
Oct 2022 - Jun 2023 (8 months)
Managed customer relationships and resolved issues across email, chat, phone and social channels for over 1,500 e-commerce partners, improving response times and coordinating with operations to enhance the shopping experience.
Senior Customer Service Rep
Aegis
Mar 2018 - May 2020 (2 years 2 months)
Resolved customer inquiries via email, phone and chat, documented and reproduced bugs for engineering, and created support assets to improve product understanding and support metrics.
Education
Degrees, certifications, and relevant coursework
M.M.U University
Bachelor in Technology, Engineering
2011 - 2016
Completed a Bachelor in Technology program at M.M.U University from June 2011 to July 2016 focusing on engineering fundamentals.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Sumit?
You can contact Sumit and 90k+ other talented remote workers on Himalayas.
Message SumitFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
