vinay gowda

As a Customer Success Specialist, I managed a $3M portfolio across 40 clients, driving product adoption and ensuring effective utilization of data-driven solutions in the Health-tech SaaS domain. I focused on customer onboarding, training, and growth initiatives, achieving 110% Net Revenue Retention and 75% customer retention.

As a Project Associate, I partnered with customers to gather project data and optimize resource allocation. I led the implementation of ISO certifications, improving customer retention by 90% and securing significant new orders while reducing part rejection rates.

In my role as a Sales Operations Representative, I acted as the primary point of contact for B2B clients, identifying project requirements and collaborating with sales teams to tailor solutions. I conducted customer onboarding and analyzed sales data to identify growth opportunities, improving customer satisfaction.

Completed a Bachelor of Engineering in Mechanical Engineering, focusing on the principles of mechanical design, thermodynamics, and fluid mechanics. Engaged in various projects that enhanced practical understanding and application of engineering concepts.

Pursued a Diploma in Mechanical Engineering, gaining foundational knowledge in engineering principles, manufacturing processes, and technical drawing. Participated in hands-on workshops and projects to apply theoretical knowledge.

Completed secondary education, focusing on foundational subjects that prepared for higher education in engineering.