poonam Pawar

I am a Customer Success and Client Relationship professional with hands-on experience supporting North American and Australian customers and managing high-volume escalations. I consistently deliver quality service, having maintained 95%+ quality scores while handling 150+ cases weekly.

My background includes end-to-end client coordination for Australian tax filings, where I used Zoho, Adobe Acrobat, Australian tax software and Excel to ensure 100% timely submissions and zero compliance errors. I improved communication efficiency and process workflows by 20% through targeted coordination and reporting.

I bring strong CRM experience (Zoho, Freshdesk, Salesforce basics), advanced Excel skills, and practical exposure to Gen AI-powered data analytics and cloud fundamentals from simulation programs. I was promoted to North America escalation support at a major e-commerce firm for consistent performance and ownership.

I seek roles where I can apply escalation management, onboarding and retention strategies, and data-driven process improvements to drive customer satisfaction from day one. I am open to relocation and remote opportunities and can join immediately.