Devavarna Baskar
@devavarnabaskar
Customer Success Manager dedicated to enhancing client experiences and retention.
IndiaWhat I'm looking for
As a Customer Success Manager, I am passionate about driving customer satisfaction and retention through strategic engagement and expert guidance. With a proven track record at GoAudits, I have successfully maintained a 91% retention rate while providing exceptional support and issue resolution. My experience includes mentoring junior team members and leading initiatives that enhance upsell and cross-sell opportunities, ensuring that customers derive maximum value from our software solutions.
Previously, I worked at SpaceBasic, where I collaborated with cross-functional teams to streamline onboarding processes and improve the overall customer journey. My analytical skills and proficiency in CRM tools like HubSpot and FreshDesk have enabled me to implement effective multi-channel strategies that boost engagement and ROI. At Amazon, I served as a subject matter expert, optimizing customer lifecycles and driving revenue growth through effective issue resolution and client relationship management.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
GoAudits
Sep 2024 - Present (11 months)
Provided expert product guidance on features, setup, and troubleshooting to help customers maximize software value for their business goals. Led initiatives to grow upsell and cross-sell revenue by assessing account health, identifying risks, and driving customer engagement.
Customer Success Associate
SpaceBasic,Inc.
Apr 2024 - Present (1 year 4 months)
Partnered with cross-functional teams across Sales, Support, Product, and Engineering to streamline onboarding and enhance the end-to-end customer journey. Implemented multi-channel CRM strategies tailored to business goals, improving engagement and ROI across email, push, SMS, and in-app channels.
Data Associate - Customer Success
Amazon
Aug 2019 - Present (6 years)
Served as Primary Point Of Contact and Subject Matter Expert (SME) on query handling, client reports, and industry trends with CRM Expertise. Owned the full customer issue lifecycle, from initial contact to resolution, including cross-team coordination and claims handling.
Education
Degrees, certifications, and relevant coursework
PSG College of Arts and Science
Bachelor of Commerce, Commerce
2015 - 2018
Grade: 8.7 CGPA with First Class Distinction
Achieved a CGPA of 8.7 with First Class Distinction. Gained foundational knowledge in commerce and business principles.
Availability
Location
IndiaAuthorized to work in
Job categories
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